Transit Ambassador (Part Time)

Utah Transit Authority; Salt Lake City (UT); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Free transit passes for employees and家

Wellness program

On-site fitness facilities and gym-dis

Job summary

Utah Transit Authority (UTA) is seeking a part-time Transit Ambassador to enhance rider experience across the TRAX system. You will engage with riders, promote safety and cleanliness, and connect individuals with community resources as needed.

The role requires strong communication, patience, and problem-solving abilities, with a focus on serving underrepresented communities and maintaining a welcoming transit environment.

Qualifications

• Face-to-face information and problem resolution experience.
• Experience serving underrepresented communities.
• Training in CPR and emergency preparedness.
• Bilingual ability (Spanish or other) in addition to English.
• Homelessness or at-risk community work is preferred.

Responsibilities

• Engage riders and promote safety and cleanliness at stations and on vehicles.
• Maintain visible presence at stations and on TRAX cars.
• Coordinate with community resources or UTA police when needed.
• Communicate effectively and work in teams of 2-3.
• Stand and walk for extended periods in varied weather.

Skills

Customer service

Communication

Problem-solving

De-escalation

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

iPads

Microsoft Teams

Computers

Job description

Utah Transit Authority

Description

Looking for a job where community outreach, rider engagement, operations support and compassion make a real difference? Join the Utah Transit Authority (UTA) as a part-time Transit Ambassador and help improve the public transportation experience throughout the TRAX system. We are looking for strong communicators with excellent problem-solving skills, patience, adaptability, and a genuine desire to help others. If that sounds like you, this is a great opportunity to put your strengths to work!

In this role, you may interact with individuals experiencing homelessness, addiction, or other challenging life circumstances at TRAX stations and on platforms. Patience, empathy, and sound judgment are essential as you help address concerns and connect individuals with appropriate community resources. Whether your experience comes from customer service, community outreach, social services, or another people-focused field, you can make a meaningful difference in our community while helping create a safer, more welcoming transit experience for everyone.

As a Transit Ambassador for the Utah Transit Authority, you will:

• Play an essential role in creating a safe, welcoming, and efficient transit environment and system.
• Work in a team setting within assigned UTA TRAX areas, maintain a visible presence at stations and on vehicles, engage riders, promote safety and cleanliness, and build positive relationships with community partners.
• Use strong communication skills, sound judgment, adaptability, and teamwork to assess situations, solve problems, and coordinate with community resources or UTA police when needed.
• Demonstrate the physical stamina required to stand and walk for extended periods in varied weather conditions and temperatures.
• Maintain the mental and emotional resilience needed to remain aware and effective while interacting with diverse populations in a fast-paced, ever-changing environment.
• Be detail-oriented, compassionate, and resourceful, while remaining committed to professional development and improving the transit experience for everyone.

This Part-time position, not to exceed 29 hours per week. There will be morning and/or evening shifts available, Monday through Friday; specifics of shift details will be discussed and determined based on scheduling needs.

MINIMUM QUALIFICATIONS

EXPERIENCE

• Experience in customer service or related roles providing face-to-face information with the ability to solve problems and resolve customer inquiries, working with underrepresented communities.

PREFERRED EXPERIENCE

• Training in CPR and emergency preparedness
• Bi-lingual (Spanish or other) (in addition to English)
• Experience working with communities experiencing homelessness, addiction, or at-risk categories.
• Trauma-informed skills

EDUCATION/TRAINING

• High school diploma or equivalent. Successfully complete a required training program (provided).
• Be at least 18 years old.
• Driver’s license is preferred but not required.

KNOWLEDGE

• Technology & Digital Literacy: This position requires a high level of digital competency. Candidates must be able to effectively use iPads, computers, Microsoft Teams, and other workplace software to complete daily responsibilities. Individuals who are not comfortable learning and utilizing technology in a fast-paced environment may not be successful in this role.
• Collaborative Work Style: This position relies on in-person teamwork. Employees must be willing to engage with coworkers, share information, and contribute to creative problem-solving efforts to support daily operations and rider needs.

SKILLS AND ABILITIES:

• Excellent written and verbal communication and customer service skills, including maintaining good customer relations in person, over the phone, and by radio.
• Excellent problem-solving and de-escalation skills.
• Strong organizational, tracking, and record-keeping skills, with a sense of responsibility and accountability.
• Ability to communicate effectively with supervisors, leads, UTA team members, and customers.
• Ability to read and understand training materials, employee expectations, operating manuals, and operating and safety rules and directives.
• Ability to work with shift supervisors and leads to accomplish daily priorities and work effectively in teams of 2-3.
• Ability to foster community partner relationships within the scope of work.
• Detail-oriented, with the ability to receive and provide feedback.

PHYSICAL SKILLS AND ABILITIES:

• Ability to perform the physical requirements of the job, including continuous walking, standing, and carrying supplies.
• Ability to climb stairways or navigate accessibility features without difficulty.
• Ability to properly handle litter or debris on UTA property, as directed.
• Ability to tolerate reporting biohazard items to appropriate departments.

All applicants considered for employment must pass a thorough criminal background check and drug screening.

This job requires regular and predictable attendance and adherence to employee expectations regarding timeliness and communication.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

UTA Competencies:

• Social Acumen - Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
• Develops Self & Others - Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness - Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
• Safety - Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment.
• Integrity - Acting with honesty, strong ethics, and accountability and taking responsibility for actions and mistakes.
• Belonging - Creating a culture where employees are seen, heard, valued and safe to be authentic.
• Teamwork - Building strong teams that create an environment where everyone’s unique skills and perspectives contribute to shared purpose , connection and achievement of goals.
• Empowerment - Creating a workplace environment where people are properly resourced and motivated to do their best in solving problems and taking ownership of their work.
• Accountability - Taking ownership of self-actions, decisions and performance.

Pay Range: $18.13 or more, depending on experience

As a part-time Administrative Employee, your Total Rewards Benefits Package will include:

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.
• 10 paid holidays and two (2) floating holidays per year.
• Training, development, and career advancement opportunities.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• 457 Contribution Plan, available for immediate contributions and company matching.
• Free transit passes for employees, their spouses, and their dependent children.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

PM21

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

Equal employment opportunity, including veterans and individuals with disabilities.

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