Transit Administrative Support Specialist III – Mobility Services

King County; Seattle (WA); Hybrid; USD 63,000 - 77,000; Full time

Job summary

An established industry player in public transportation is seeking a detail-oriented Transit Administrative Support Specialist III. This role involves providing crucial administrative support to the Mobility Services team, ensuring efficient operations and communication. You will create and manage documents, assist with payroll processing, and maintain filing systems while working in a hybrid environment. Join a dedicated team focused on innovative transportation solutions that enhance community mobility. If you are passionate about providing exceptional service and thrive in a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Three years' experience in administrative support and customer service.
• Proficiency in Microsoft Office tools and accounts payable operations.

Responsibilities

• Provide administrative support to Mobility Services Supervisor and staff.
• Create and maintain documents, spreadsheets, and databases.

Skills

Administrative Support

Customer Service

Accounts Payable

Communication Skills

Organizational Skills

Judgement and Decision Making

Proficiency in Microsoft Office

Education

Three years of administrative support experience

Three years of customer service experience

Experience with accounts payable operations

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

PowerPoint

SharePoint

Adobe Pro

Job description

Transit Administrative Support Specialist III – Mobility Services

Pay $63107.20 - $76273.60 / year

Location Seattle/Washington

Employment type Temporary

Job Description

• Req#: 4084625

About Metro Transit’s Mobility Services
King County Metro Transit Mobility Services program offers residents public transportation services consisting of several popular ridesharing options beyond traditional fixed route transit and Americans with Disabilities Act (ADA) Paratransit service, including commuter vans and flexible transportation such as DART, CAT, Community Van, SchoolPool and on-demand, app-based ridesharing product called Metro Flex, and other pilots that provide transport to/from community hubs and transit centers and fill transportation gaps. Mobility Services works to partner with jurisdictions, schools, employers, neighborhoods, and community groups to provide innovative services. The program’s primary focus is to bring services to areas of King County without the infrastructure, density, or land use to support traditional fixed route buses. In such areas, innovative transportation options may be more cost-effective at meeting local mobility needs.

Contracted Services Mobility Services is seeking a self-motivated individual with good judgement and an eye for accuracy to provide administrative support to the Mobility Services Supervisor and staff throughout Contracted Services’ Mobility Services and Finance and Performance work teams.

We are hiring one (1) Special Duty Assignment or Term Limited Temporary employee that is expected to last 12 months or may be extended. To be eligible for a special duty assignment, you must be a current King County Career Service employee and have passed your initial probationary period.

This position reports directly to the Supervisor of Mobility Services and provides administrative support needs for staff in Mobility Services and Finance and Performance which includes approximately 42 positions representing five distinct Local 17 contracts. Staff work in a hybrid environment including telecommuting and on-site at King Street Center (KSC) in Seattle and the Vanpool Distribution Center (VDC) in Redmond. This position requires reporting in-person to KSC office several days per week to provide temporary duty training and oversight, receipt of goods, general office coordination and mail processing. This position will also provide backup support for Contracted Services Administrator I, during absences. Applying equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work is a daily responsibility and a foundational expectation for all King County employees. As the TASS III, you will:

• Create and maintain a variety of documents, spreadsheets, databases, and reports for specialized (and often confidential) information.
• Support staff with administrative tasks, special projects, travel request and record keeping.
• Receive and distribute office mail and packages.
• Disseminate information on changing policies, processes, and procedures and serve as a primary point of contact for staff with questions on County and Transit Division policies, procedures, and processes.
• Develop, implement, and maintain electronic and paper filing systems in accordance with the King County Records policies.
• Perform payroll and timekeeper functions, ensuring timely and accurate payroll processing.
• Complete personnel related documents such as position requisitions, personnel changes, and special duty request forms for submittal to Transit Human Resources.
• Order supplies and equipment; manage asset inventory information and surplus processes.
• Prepare incoming invoices for payment. Research and reconcile receipts, invoice discrepancies with Accounts Payable and vendors.
• Train and provide oversight to supplemental administrative support staff for assigned clerical duties.
• Provide customer support via phone, email, in writing and/or in person including providing office phone coverage 8:00 AM – 4:30 PM, and backup phone coverage of main customer service line as needed.
• Other Duties as Assigned.

We are looking for candidates who meet the following minimum qualifications:

• Three (3) years’ experience providing administrative support OR any combination of experience or education that clearly demonstrates the ability to perform the job duties of the position.
• Three (3) years customer service experience including demonstrated ability to work with diverse groups of internal and/or external customers in person, via telephone and e-mail, and ability to maintain an appropriate level of confidentiality OR any combination of experience or education that clearly demonstrates the ability to perform the job duties.
• One year demonstrated experience with accounts payable operations including budget charge coding and tracking by project OR any combination of experience or education that clearly demonstrates the ability to perform the job duties.
• Clear communicator both verbally and in written form.
• Demonstrated proficiency using Microsoft Word, Excel, Outlook, and Teams.
• Demonstrated ability to work independently to coordinate diverse and competing priorities in a sometimes-ambiguous work environment.
• Demonstrated ability to take initiative, navigate the system to get things done and proactively assist others.
• Demonstrated ability to use sound judgement and diplomacy in making independent decisions.
• Organized and detailed oriented without losing sight of the big picture.

Desirable skills

• Experience with PowerPoint, SharePoint, Visio, OneDrive, Adobe Pro, Content Manager and LaserFiche.
• Working knowledge and proficiency using online meeting platforms such as Teams, Zoom, Google Meet, WebEx, GoToMeeting, and others.
• Experience with payroll and timekeeping functions, ensuring timely and accurate payroll processing and tracking FMLA/KCFML/Paid Parental Leave usages and time balances.

Application & Selection Process
An online employment application, Resume, Letter of Interest and answers to the supplemental questions are required. Your Letter of interest should cover how your education and/or experience demonstrate your ability to meet the EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS necessary to complete the job.

Applicants will be screened for completeness, writing accuracy, and competitiveness. Any additional attachments will not be reviewed or considered. The selection process used to determine the most qualified candidate may include: a review of your letter of interest only and/or may include a panel interview.

Work Schedule
The work week is 40 hours, Monday through Friday. The position is subject to the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay if scheduled.

Union Representation /Job Code/Grade
Protec 17 /Job Code 421801/Grade 43

Who may apply:
We are accepting applications from all qualified candidates.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi, [e-mail]

Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way, and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
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No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.