Transformation Manager

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Penn Medicine's Center for Health Care Transformation and Innovation (CHTI) seeks a Transformation Manager to design and execute projects from contextual research through rapid experimentation and implementation. You will lead by influencing across the organization, establish KPIs, and drive measurable impact.

The role requires strategic thinking, project management, and mentoring junior staff within a fast-paced, collaborative environment at Penn Medicine, hybrid at 3400 Civic Center Blvd,

Qualifications

• Bachelor's degree required.
• 3+ years working in health care or innovation-related field (Required)

Responsibilities

• Strategic Planning: Develop and articulate a clear project or product strategy aligned with the Center's mission and goals; support team to develop and refine the product strategy and operations
• Project/Product Management: Manage the end-to-end lifecycle of innovation projects, from ideation to implementation; develop project plans, track progress, and report on milestones and deliverables; drive projects toward measurable impact at scale; contribute to product roadmap and oversee product development activities
• Stakeholder Engagement and Alignment: Align diverse stakeholders across Center and Penn Medicine on objectives and approaches to complex projects; collaborate with cross-functional teams including healthcare professionals, administrators, executives, patients/caregivers, and technology partners
• Research and Experimentation: Lead contextual research and design iterative experiments to test assumptions and validate proposals
• Continuous Development and Improvement: Identify opportunities for improvement of team, methods, interactions, and operation models; help define new workflows and operating models
• Performance and Evaluation: Establish and track KPIs; evaluate clinical and financial outcomes to derive insights; report progress to senior leadership
• Expertise Development and Mentorship: Demonstrate advanced application of project management, design, product management, data and evaluation etc.; mentor junior staff

Education

Bachelor's degree

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate


• Department:CHTI-120


• Location: Hybrid: 3400 Civic Center Blvd. Philadelphia, PA


• Hours: 8hr Days

Summary

The Transformation Manager at the Center for Health Care Transformation and Innovation (CHTI) is responsible for designing and executing projects from contextual research through rapid experimentation and implementation. This position requires a high degree of sophistication, strategic thinking, project management, resourcefulness, creativity, and the ability to lead by influencing others at all levels across the organization. The Innovation Manager must have the ability to make key decisions and perform analyses, which will impact project success and completion. The Penn Medicine Center for Health Care Transformation and Innovation facilitates the rapid, disciplined development, testing and implementation of new strategies to reimagine health care delivery, improve patient outcomes, patient and clinician experience, and reduce the cost of care. We believe the best way to make big improvements to patient health and health care delivery is to experiment quickly at low cost, only scaling once we find high impact solutions. The Center provides an exciting and fast-paced opportunity for motivated, entrepreneurial individuals to effect systemic change at Penn Medicine and across the healthcare industry.

Responsibilities

• Strategic Planning: Develop and articulate a clear project or product strategy aligned with the Center's and broader organization's mission and goals; support team to develop and refine the product strategy and operations


• Project/Product Management: Manage the end-to-end lifecycle of innovation projects, from ideation to implementation; Develop project plans, track progress, and report on key milestones and deliverables; Consistently demonstrate an ability to drive projects toward measurable impact at scale; contribute to the creation and management of the product roadmap, prioritizing initiatives based on strategic goals; assist in overseeing product development activities, ensuring alignment with organizational objectives.


• Stakeholder Engagement and Alignment: Align diverse stakeholders across Center and Penn Medicine on objectives and approaches to complex projects; work closely with cross-functional collaborators to develop, evaluate, and implement practical and innovative solutions; facilitate collaboration among internal and external stakeholders, including healthcare professionals, administrators, executives, patients/caregivers, and technology partners.


• Research and Experimentation: Lead contextual research and design iterative experiments to quickly test assumption and validate proposed solutions; conduct market research and gather customer feedback to inform the development of new practices and models.


• Continuous Development and Improvement: Identify opportunities for continuous development and improvement of our team, methods, interactions, and project selection and execution; lead efforts to improve team culture, operations, and/or performance based on identified areas for improvement; assist in defining, developing, evaluating, and implementing new workflows and operating models that improve team operations; support programmatic initiatives that enhance team impact


• Performance and Evaluation: Establish and track key performance indicators (KPIs) to measure the success of projects/products; evaluate the clinical and financial outcomes of projects/products to derive key learnings; regularly report progress to senior leadership and provide insights for continuous improvement and strategy development.


• Expertise Development and Mentorship: Consistently demonstrate an advanced application of primary discipline/methodology (e.g., innovation/project management, design, product management, data and evaluation etc.)


• Serve as a valuable collaborator and mentor to more junior staff, enhancing their professional growth and project outcomes.

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)


• And 3+ years working in health care or a related field, or innovation-related experience (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.