Transformation Manager

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional training opportunities

Campus event discounts

Job summary

University of North Carolina at Chapel Hill seeks a Transformation Manager in the Operational Excellence team to lead enterprise projects from scoping through implementation. You will partner with faculty, staff, and university leaders to define priorities, apply data-driven problem-solving, and drive measurable improvements across administrative operations.

The role emphasizes change leadership, structured solution design, and cross-campus collaboration to deliver significant value while

Qualifications

• Master’s degree with 1–2 years’ experience; or Bachelor’s with 2–4 years’ experience.

Responsibilities

• Lead campus-wide projects and ensure overall success of initiatives.
• Define project scope by interviewing stakeholders and analyzing data.
• Collaborate with faculty, staff and students to identify high-impact opportunities.
• Design structured solutions and plan implementation across campus.
• Provide change management support and monitor project metrics for success.

Skills

Problem solving

Project management

Change management

Interpersonal skills

Facilitation

Executive communication

Analytical mindset

Influence

Policy understanding

PowerPoint

Education

Master's degree

Bachelor's degree

Tools

PowerPoint

Excel

Job description

Department:

Operational Excellence-203000

Career Area :

Academic Administration

Posting Open Date:

09/18/2026

Application Deadline:

10/11/2026

Open Until Filled:

No

Position Type:

Permanent Staff (EHRA NF)

Working Title:

Transformation Manager

Appointment Type:

EHRA Non-Faculty

Position Number:

20078698

Vacancy ID:

NF0010057

Full Time/Part Time:

Full-Time Permanent

FTE:

1

Hours per week:

40

Position Location:

North Carolina, US

Hiring Range:

$80,000-$89,610

Proposed Start Date:

11/30/2026

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

Operational Excellence applies a holistic lens to solving campus-wide challenges and advancing opportunities to improve administrative and operational functions supporting the University’s mission. Operating in three buckets, Operational Excellence plans and executes executive level projects, transforms administrative operations, and develops continuous improvement competencies campus-wide.

Position Summary:

The Operational Excellence (OE) team acts as a catalyst for change and a champion of transformation to support the University’s mission of teaching, research, and public service. The OE Transformation Manager is a full-time, permanent staff member on the OE team working across Carolina to lead and ensure the overall success of projects initiated by the Office of the Chancellor or Provost. Depending on the complexity and/or scope of the project, the Transformation Manager may be responsible for only one project at a time or may lead two to three projects. Primary Responsibilities include, but are not limited to, the following: Transformational Leadership: Provide leadership and direction for projects that will transform the University’s operations. Provide strategic thought partnership and share best practices with university leaders, leveraging the knowledge and experience of the Operational Excellence team. Project Definition: Research problems from every angle through interviews and data analysis, then define a project to address the root cause. Work with faculty, staff, and students to identify opportunities that align with the University’s priorities and are high-impact or add significant value. Meet with subject matter experts to define, scope, and prioritize projects. Work with the Associate Vice Chancellor for Operational Excellence and Chief Transformation and Integration Officer to understand the goal of each project, what success looks like, and how it can be measured. Solution Design: Facilitate structured solution design for complex challenges by bringing together diverse perspectives from across campus to evaluate a problem, design a solution, and plan for implementation. Provide guidance on feasibility and impact of proposed solutions. Implementation (Project and Change Management): Provide dedicated support for initiating and implementing a change. Oversee the implementation of complex university-wide or high priority projects. Monitor deliverables throughout the project lifecycle to ensure completeness, consistency, and quality. Identify and track metrics to measure success. Deliver tangible and quantifiable process and operational improvements. Manage the people side of change to ensure successful implementation, adoption, and reinforcement. Introduce tools and methodologies that enable continuous quality improvement. Proactively flag issues or barriers to success and work with the project team to create a relevant action plan.

Minimum Education and Experience Requirements:

Master’s and 1-2 years’ experience; or Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution

Required Qualifications, Competencies, and Experience:

None

Preferred Qualifications, Competencies, and Experience:

The successful candidate will have a demonstrated understanding of complex enterprise-wide projects and/or strategic and operational reviews, preferably within a higher education or non-profit environment.

The successful candidate should be able to demonstrate:

• Excellent problem-solving skills, ability to help others organize problem solving and act
• Project management experience, preferably with organizational metrics component
• Change management experience, preferably certification
• Excellent interpersonal communication skills
• Group facilitation and presentation skills
• An ability to distill insights from multiple sources of information into an executive-level overview
• An ability to influence others, even without direct management responsibility
• An analytical orientation, comfortable with understanding inputs to metrics and setting realistic targets
• An ability to establish strong standing and respect within the organization
• A strong understanding of business and policy issues faced by organizations in higher education
• Advanced proficiency with Microsoft PowerPoint and Excel

Campus Security Authority Responsibilities:

Not Applicable.