Transformation Lead Analyst

Citigroup Inc.; Tampa (FL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Paid time off

Job summary

Citi seeks a Transformation Lead Analyst to drive payroll-focused initiatives, gather requirements, and coordinate across business and technology teams. You will manage projects through the SDLC, participate in Agile ceremonies, and deliver BRDs, FRDs, and test plans.

You will create executive dashboards, report on risks and timelines, and help automate processes using Microsoft tools and AI capabilities. A strong communicator with solid documentation skills and payroll domain exposure will

Qualifications

• Excellent verbal and written communication skills.
• Strong drafting and documentation skills.
• Experience in writing BRDs, FRDs, user stories, workflows, and process documentation.
• Experience managing projects through SDLC and Agile delivery.
• Payroll domain knowledge or payroll transformation experience preferred.

Responsibilities

• Elicit, analyze, and document business requirements.
• Create BRDs, FRDs, process maps, user stories, and business cases.
• Coordinate between business users, technology teams, vendors, and stakeholders.
• Manage projects from initiation to post-production support.
• Drive requirements through all phases of the SDLC.
• Lead Agile ceremonies and backlog activities.
• Coordinate UAT, defect management, and production deployment.
• Track risks, timelines, and deliverables.
• Prepare executive dashboards and status reports.
• Support payroll transformation initiatives.

Skills

Communication skills

Documentation

BRD/FRD writing

Stakeholder management

Project management

SDLC / Agile

Cross-functional teams

Microsoft Office

AI tools

Analytical thinking

Tools

Jira

Confluence

Job description

Job Description: Transformation Lead Analyst (C13)

Position Summary: We are seeking a highly motivated and detail-oriented professional with expertise in business analysis, requirements management, and project coordination. The ideal candidate will be responsible for gathering and documenting business requirements, managing projects throughout the SDLC lifecycle, supporting payroll-related initiatives, collaborating with stakeholders, and ensuring successful implementation of solutions using Agile methodologies.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Prepare comprehensive Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process maps, user stories, business cases, and use cases.
• Act as a liaison between business users, technology teams, vendors, and project stakeholders.
• Manage projects from initiation through implementation and post-production support.
• Drive requirements through all phases of the Software Development Life Cycle (SDLC).
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives.
• Coordinate User Acceptance Testing (UAT), defect management, and production deployment activities.
• Track project risks, dependencies, timelines, and deliverables.
• Prepare executive-level presentations, dashboards, and project status reports.
• Support payroll transformation, automation, and process improvement initiatives.
• Leverage Microsoft and AI tools to improve productivity, reporting, and analysis.
• Create compelling business narratives and presentations using storytelling techniques.

Required Skills & Experience

• Excellent verbal and written communication skills.
• Strong drafting and documentation skills.
• Proven experience in writing BRDs, FRDs, user stories, workflows, and process documentation.
• Strong presentation and stakeholder management skills.
• Experience managing projects until successful implementation and stabilization.
• Good understanding of SDLC methodologies and Agile delivery frameworks.
• Experience working with cross-functional business and technology teams.
• Proficiency in Microsoft Office Suite, including: (excel, PowerPoint, word, visio and SharePoint)
• Knowledge and practical use of AI tools such as Microsoft Copilot, ChatGPT, or similar platforms.
• Strong analytical, problem-solving, and storytelling capabilities.

Preferred Qualifications

• Experience in Payroll Operations, Payroll Systems, or Payroll Transformation Projects.
• Knowledge of payroll processes, controls, compliance, and reporting.
• Hands-on experience with Workday Payroll and/or PeopleSoft Payroll modules.
• Experience with project management and collaboration tools such as: (Jira, Confluence)
• Exposure to process automation and digital transformation initiatives.

Key Competencies

• Business Analysis & Requirements Management
• Project Management & Delivery
• SDLC & Agile Methodologies
• Payroll Domain Expertise
• Process Improvement & Automation
• Stakeholder Management
• Communication & Presentation Skills
• Executive Reporting & Storytelling
• Microsoft Tools & AI Adoption
• Risk & Issue Management

Ideal Candidate Profile

A professional who can effectively capture business requirements, create high-quality documentation, manage stakeholders, drive projects through the SDLC lifecycle, operate within Agile teams, and lead initiatives through successful implementation. Payroll experience, particularly with Workday or PeopleSoft Payroll modules, will be a significant advantage.

Job Family Group

Operations - Services

Job Family

Payroll

Time Type

Full time

Primary Location

Tampa Florida United States

Salary Range

$93,440.00 - $140,160.00

Benefits

• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Posting Close Date

Nov 02, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Equal Opportunity Employment

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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