Transformation Change Leader (Middle Office), Managing Director

State Street; Boston (MA); On-site; USD 170,000 - 253,000; Full time

Job summary

State Street in Boston seeks a Transformation Change Leader to drive the Operating Model and Organizational Design changes for a key client portfolio. You will lead cross-functional programs, align with Global Technology, Risk, GHR, and Finance, and design the strategic roadmap for CORE: Client, Operations, Risk, and Employee.

The role demands extensive experience in large-scale programs, delivery of automation and efficiency gains, and the ability to influence stakeholders across geographies.

Qualifications

• Bachelor’s degree in a technical field and 12+ years of financial services experience.
• Leadership experience in Transformation and Change Management.
• Strong domain expertise in Investment Operations and Middle Office functions.

Responsibilities

• Develop a roadmap to deliver the target operating model with a focus on stability, risk mitigation, and resiliency.
• Lead integration of client services onto standard bank applications and ensure effective operating model design.
• Manage large-scale programs and multi-location teams across geographies.
• Drive technology modernization and adoption of new platforms to enhance operations.
• Manage budgets and monitor financial performance toward ROI and operating leverage.
• Promote continuous improvement and productivity through automation and orchestration.

Skills

Transformation leadership

Program management

Stakeholder management

Cross-functional collaboration

Budget management

Influencing at all levels

Operating Model

Organizational Design

Change management

Diversity & Inclusion advocacy

Education

Technical bachelor’s degree

Job description

Who We Are Looking For

We are seeking a highly skilled and proactive Transformation Change Leader to lead and manage the Operating Model and Organizational Design change for a key client or a suite of services for a key client. The Operating Model transformation will include both operational infrastructure and architecture change ensuring optimal functionality, operational risk, resiliency, stability, and scalability—positioning the client for future growth with exemplary service delivery. In this role, you will be responsible for leading the transformation and change initiatives required to both stabilize and transform the client to the target operating model. The role will partner directly with the SVP Client Lead to design and execute the strategic roadmap covering all aspects of the CORE Strategy (CORE: Client, Operations, Risk, and Employee) and end-to-end transformation required. The role will be the interface between all necessary corporate partners including but not limited to Global Technology partners, Risk, GHR, and Finance. Cross-functional collaboration to implement best practices, driving continuous improvement supporting our business objectives and delivering exceptional consultative leadership for transformation and change and all key requirements of the role.

Scope

• Transformation of major Asset Manager or suite of services to a major Asset Manager
• Management of global direct & in-direct (matrix) organizations across multiple locations
• Management of project plan and involved parties through the State Street organization and with the client

What You Will Be Responsible For

• Develop a roadmap to deliver on the desired target operating model including all or a suite of processes and functions that are integral to the support of the client, in particular focusing on positioning for future growth concentrating primarily on stability, risk mitigation, and resiliency
• Lead the integration of the client or suite of services on to the standard Bank applications and ensure effective design and execution of the operating model for successful service delivery
• Manage large-scale programs
• Lead teams through technology modernization efforts, including the adoption of new platforms and leveraging emerging technologies to enhance operational capabilities
• Establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Manage and direct regular budget activities and financial performance targets – focused on return on investment and positive operating leverage
• Extensive proven transformation and change leadership experience with a track record of managing the delivery of complex, multi-faceted transformation initiatives to comply with regulatory requirements and significantly reduce risk
• Experience in delivering proven productivity and efficiency gains through automation and orchestration with a view to position for future growth. Continual Service Improvement experience required in order to manage large-scale programs
• Broad-based support experience focused in a business-facing role with the ability to establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
• Able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies
• Lead the performance management process that measures and evaluates progress against goals
• Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
• Good working knowledge of Operating Model, Organizational Design, and program/project management methodologies and the role of technology resources in support of those methodologies
• Actively promote our Diversity, Equity, and Inclusion goals throughout the organization

Additional Preferred Experience

• Strong domain knowledge and hands-on experience in financial services, particularly in Investment Operations and Middle Office functions such as trade capture, confirmation, settlements, reconciliations, and performance measurement
• Familiarity with investment management platforms, custodians, and third-party service providers
• Proven ability to lead transformation initiatives within financial services, with a focus on operational efficiency, risk mitigation, and client service excellence in the asset management or investment operations domain

What We Value

These skills will help you succeed in this role

• Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions
• Strong written and verbal communications
• Excellent stakeholder and client management
• Strong organizational and attention to detail skills
• Must be delivery-focused and deadline-oriented with the ability to provide technical expertise to resolve daily problems
• Core project/program management skills

Education & Preferred Qualifications

• Technical bachelor’s degree
• 12+ years of financial services experience with a large financial services firm or advisory/consulting firm
• Hands-on real-world global support experience needed
• Leadership experience of Transformation and Change Management
• Strong domain expertise in Investment Operations, particularly in Middle Office functions such as trade capture, confirmation, settlements, reconciliations, and performance measurem

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/career

Salary Range:

$170,000 - $252,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.