Alternative Ops Transfer Agency, Senior Associate

State Street; Boston (MA); On-site; USD 52,000 - 94,000; Full time

Job summary

State Street in Boston is seeking an Officer in Transfer Agency SHS to manage daily activities of a functional team, monitor accuracy, and ensure deadlines are met. You will handle client events, cash movements, and adherence to controls in a fast-paced environment.

This role emphasizes managing SLAs and KPIs, collaborating with multiple departments, and building strong relationships with internal and external stakeholders.

Qualifications

• BS/BA degree required and 3–5 years mutual fund operations experience.
• Proficient in MS Office.
• Ability to manage multiple tasks in a fast-paced and dynamic environment.

Responsibilities

• Management of day-to-day activities of a functional team by monitoring, reviewing and validating all daily activity, to ensure accuracy and adherence to controls within tight deadlines
• Manage monthly and quarterly client events that have strict processing and deliverable deadlines.
• Review and approve cash movements to our clients and their shareholders daily.
• Managing client Service Level Agreements as well as internal and external KPI’s while ensuring they are met
• Collaboration with other Transfer Agency business units as well as other departments within State Street
• Developing and maintaining strong relationships with all internal and external stakeholders
• Handling and resolving complex operational issues, as they arise
• Development of a team, utilizing productivity measures available, to increase efficiency/productivity, while developing action plans to address identified areas of opportunity
• Managing other projects or tasks, as assigned

Skills

Ownership & Initiative

Detail oriented

Organizational skills

Time management

Customer service

Communication

Collaboration & teamwork

Education

BS/BA

Tools

MS Office

Job description

Who We Are Looking For

The ideal candidate should have financial service experience and the ability to manage multiple tasks in a fast-paced and dynamic environment.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What You Will Be Responsible For

As an Officer in the Transfer Agency SHS, you will

• Management of day-to-day activities of a functional team by monitoring, reviewing and validating all daily activity, to ensure accuracy and adherence to controls within tight deadlines
• Manage monthly and quarterly client events that have strict processing and deliverable deadlines.
• Review and approve cash movements to our clients and their shareholders daily.
• Managing client Service Level Agreements as well as internal and external KPI’s while ensuring they are met
• Collaboration with other Transfer Agency business units as well as other departments within State Street
• Developing and maintaining strong relationships with all internal and external stakeholders
• Handling and resolving complex operational issues, as they arise
• Development of a team, utilizing productivity measures available, to increase efficiency/productivity, while developing action plans to address identified areas of opportunity
• Managing other projects or tasks, as assigned

What We Value

These skills will help you succeed in this role

• Taking Ownership and Initiative
• Ensuring accuracy and quality – detail oriented
• Strong organizational and analytical skills
• Time management skills – ability to prioritize
• Providing outstanding service
• Effective Communication
• Fostering Collaboration and Teamwork

Education & Preferred Qualifications

• BS/BA required
• Must have 3 – 5 years of mutual fund operations experience
• Proficient in MS Office

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Salary Range

$52,000 - $94,120 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-791038