Transfer Center Coordinator

Emerus Holdings, Inc.; Spring (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Emerus is seeking a dedicated admissions and transfers coordinator to ensure seamless continuity of care across our hospital network in Spring, TX. The role emphasizes coordinating admissions, facilitating provider calls, and maintaining accurate records to support patient outcomes.

Candidate should have 2 years hospital ER experience and hold LVN or EMT credentials, with strong English communication and interpersonal skills for cross-team collaboration.

Qualifications

• 2 years hospital-related or ER experience required.
• LVN or EMT required.
• Healthcare transfer center experience preferred.
• English written and oral communication required.

Responsibilities

• Coordinate admissions and transfers for hospital patients.
• Facilitate conference calls between providers to coordinate continuity of care.
• Maintain detailed documentation of admissions and transfers.
• Communicate with a multi-disciplinary team including providers, nurses and leadership.
• Establish rapport with transfer centers and referral sources.
• Ensure professional, collaborative interactions and superior customer service.
• Adapt to change with a proactive, service-oriented mindset.

Skills

Multidisciplinary teamwork

Excellent communication

Superior interpersonal

Attention to detail

Multi-tasking

English fluency

ER hospital experience

Education

LVN or EMT

Job description

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

• Willing to work 700p.m. - 700am
• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and elevate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned
• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication