Transfer Center and Virtual Care RN

Renown Health; Reno (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

Renown Health in Reno, NV seeks an experienced Transfer Center & Virtual Care RN to lead patient flow and coordinate transfers across the health system. This role combines direct patient care with telehealth activities and cross-team collaboration.

Responsibilities include managing transfer communications, supporting virtual assessments, and ensuring safe, efficient care from admission to discharge in a fast-paced environment.

Qualifications

• Requires RN license in Nevada and 3+ years of RN experience in acute care.
• BSN preferred; Acute-Care Virtual Nurse Certification to be obtained within 3 years.
• Must be proficient with Microsoft Office and able to complete online learning requirements.

Responsibilities

• Coordinate incoming and outgoing patient transfers with care teams.
• Provide telehealth services and virtual assessments as part of care delivery.
• Lead patient flow management to optimize placement and discharge processes.
• Ensure effective two-way communication between physicians, nurses, and transfer center.

Skills

RN clinical skills

Telehealth awareness

Communication

Education

State of Nevada RN licensure

BSN preferred

Acute-Care Virtual Nurse Certification within 3 years

Tools

Microsoft Office Suite

Job description

Position Purpose

The Transfer Center & Virtual Care RN provides leadership, accountability, and comprehensive nursing services to ensure optimal patient care, resource utilization, and seamless patient flow. This role is challenged with facilitating patient flow into and within the healthcare system by collaborating with Renown leadership, clinical staff, unit staff, providers and transfer center personnel, along with coordinating patient care across the continuum, from admission through discharge, and ensuring effective two-way communication between the medical staff, referring physicians, and other healthcare team members. In collaboration with members of the bedside interdisciplinary healthcare team, participates in the multidisciplinary plan of care for patients, and ensuring effective quality and cost-efficient outcomes. Must demonstrate competence in a fast paced, stressful environment due to demands from multiple sources. In this unpredictable environment, the individual must possess the ability to organize, prioritize and reprioritize shift priorities as needed.

Nature and Scope

This role performs various RN functions within the RTOC, including Transfer Center RN and Virtual Care RN. The position involves facilitating patient transfers, managing virtual care, and ensuring smooth patient flow across Renown Health.

• Transfer Center RN: Coordinates incoming and outgoing patient transfers, ensuring seamless communication between care teams, facilities, and physicians while utilizing a strong knowledge of acute care and patient treatment. While operating as the RTOC Charge Nurse, this role also takes on leadership responsibilities in patient flow management, ensuring optimal placement and transfer processes, and collaborating with healthcare teams to meet safety and compliance standards.
• Virtual Care RN: Provides telehealth services, including virtual assessments, documentation, and patient education, using advanced systems to support multidisciplinary care teams and patients.

This position does provide direct patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Requirements - Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. Appropriate education to obtain and maintain State of Nevada Registered Nurse licensure. Bachelor of Science degree in Nursing preferred.

Experience

Minimum three years of RN experience in an acute patient care setting in medical/surgical, Emergency Department or critical care. Nurses with five or more years’ experience preferred.

License(s)

Ability to obtain and maintain a State of Nevada Registered Nurse license.

Certification(s)

Ability to obtain and maintain an Acute-Care Virtual Nurse Certification within three (3) years of hire.

Computer / Typing

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.