Transcript Importer

Magnals; San Antonio (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Magna Legal Services is seeking a detail-oriented Transcript Importer to support the review, production, and delivery of legal transcripts. You will manage order and document details in our custom web-based application, coordinate standard and rush requests, and work with clients and court reporters to resolve questions.

This role emphasizes accuracy, organization, and proactive communication to ensure on-time delivery and high-quality transcript packages.

Qualifications

• Detail-oriented with strong proofreading and QC skills.
• Excellent organization and time management for multiple deadlines.
• Clear written and verbal communication skills.
• Comfort learning and working within web-based applications and document-management workflows.
• Customer-service mindset and ability to ask questions and resolve discrepancies.
• Reliability and ability to work independently and in a team.
• Discretion handling sensitive client and legal information.
• Experience in legal services, court reporting, transcript production, or related fields preferred.

Responsibilities

• Review transcripts and related order information for accuracy, completeness, consistency, and client requirements.
• Create and update orders, documents, and job notes in our custom web-based application, completing detailed quality checks at each stage.
• Prepare and produce final transcript packages, verifying required files, instructions, and delivery details.
• Coordinate standard, rush, web-submitted, and special requests to support client deadlines and company expectations.
• Respond to clients and court reporters by phone and email to answer questions, clarify requirements, and resolve discrepancies.
• Prioritize multiple jobs and turnaround times, escalating issues that could affect accuracy or on-time delivery.
• Partner with internal teams to support smooth handoffs, consistent processes, and a high-quality client experience.
• Assist with additional transcript-production and administrative responsibilities as business needs evolve.

Skills

Attention to detail

Proofreading

Time management

Written and verbal communication

Customer service mindset

Independent work

Tools

Document-management systems

Order management systems

Quality assurance

Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Magna Legal Services is seeking a detail-oriented Transcript Importer to support the review, production, and delivery of legal transcripts. You will manage order and document details in our custom web-based application, coordinate standard and rush requests, and work with clients and court reporters to resolve questions. This role is a strong fit for someone who takes pride in accurate work, stays organized as priorities shift, and follows every detail through to delivery.

• Review transcripts and related order information for accuracy, completeness, consistency, and client requirements.
• Create and update orders, documents, and job notes in our custom web-based application, completing detailed quality checks at each stage.
• Prepare and produce final transcript packages, verifying required files, instructions, and delivery details.
• Coordinate standard, rush, web-submitted, and special requests to support client deadlines and company expectations.
• Respond to clients and court reporters by phone and email to answer questions, clarify requirements, and resolve discrepancies.
• Prioritize multiple jobs and turnaround times, escalating issues that could affect accuracy or on-time delivery.
• Partner with internal teams to support smooth handoffs, consistent processes, and a high-quality client experience.
• Assist with additional transcript-production and administrative responsibilities as business needs evolve.

• Exceptional attention to detail, with strong proofreading and quality-control skills.
• Strong organization and time management, including the ability to prioritize multiple deadline-driven assignments.
• Clear, professional written and verbal communication skills.
• Comfort learning and working within web-based applications and document-management workflows.
• A customer-service mindset and the judgment to ask questions, investigate discrepancies, and follow issues through resolution.
• Reliability, accountability, and the ability to work effectively both independently and as part of a team.
• Discretion when handling sensitive client and legal information.
• Experience in legal services, court reporting, transcript production, document processing, order management, or quality assurance is preferred.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.