Transactions Supervisor / 2nd Shift

JPMorganChase; Michigan; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Transactions Supervisor in Michigan to lead a team handling daily processing of document transactions and remittance extraction. You will guide entry-level staff, set goals, and drive accuracy and productivity while leveraging AI and automation to enhance efficiency and customer experience.

The role emphasizes developing leadership in the team, coaching for performance, and partnering with management to improve operations.

Qualifications

• Experience leading front-line teams to meet production goals.
• Ability to build and motivate empowered teams for quality and customer experience.
• Strong planning and organization to assign work under deadlines.
• Understanding of AI, prompt writing, and automation to optimize processes.
• Proven leadership capabilities: planning, motivation, problem solving, relationship building.
• Flexibility to work non-traditional hours as needed.
• Physical ability to sit/stand/lift up to 50 pounds.

Responsibilities

• Supervise and coach a team of transaction specialists for document processing.
• Oversee remittance processing, set daily goals, delegate work, evaluate performance.
• Resolve operations issues and foster collaborative team environment.
• Review data to identify procedural issues and assist junior staff.
• Lead projects using AI and automation to improve operations and customer experience.
• Mentor team members to develop future leaders.

Skills

Leadership

Coaching

Remittance processing

Team management

AI basics

Automation

Job description

Job Description Step into a leadership role, where you'll manage a team dedicated to efficient payment processing and leverage your leadership and coaching skills to build high-performing, collaborative teams that excel in accuracy and productivity.

Job Description Step into a leadership role, where you'll manage a team dedicated to efficient payment processing and leverage your leadership and coaching skills to build high-performing, collaborative teams that excel in accuracy and productivity. As a Transactions Supervisor within JPMorganChase, you will supervise a team responsible for daily processing of document transactions and extraction of checks and remittances. Our operation enables customers to accept traditional paper-based payments from clients by capturing information with technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that is "in the mail" deposited into the biller's account as quickly and accurately as possible. A second objective is to expedite the posting of payment information allowing the customer to update their account records. You will supervise a team of entry level and front-line employees and leverage your leadership and coaching capabilities to build high-performing, collaborative, and engaged teams. You'll use your basic understanding of innovation, market products, and artificial intelligence to find ways to make transaction processes better and enhance the customer experience.

Job Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and elevate process delays to management, while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent for future success.

Required Qualifications, Skills, And Capabilities

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
• Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
• Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking.

Schedule: Monday - Friday, 2:00 pm - 10:30 pm

Shift differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.