Transactions Manager II

J.P. Morgan; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Transactions Manager in Chicago to oversee a dedicated team of Transaction Specialists. The role involves ensuring compliance, team management, and process improvements while fostering effective communication and leadership within the team. Ideal candidates will have a Bachelor's degree and strong leadership skills, with a focus on achieving results and developing personnel.

Qualifications

• Minimum 3 years' management/leadership experience required.
• Strong interpersonal and communication skills are essential.
• Detail-oriented with the ability to manage multiple deadlines.

Responsibilities

• Lead a team of Transaction Specialists across multiple locations.
• Ensure compliance with customer and bank guidelines and procedures.
• Provide guidance and skill development for team personnel.

Skills

Planning/Organization

Problem Solving

Interpersonal Skills

Leadership

Analytical Skills

Communication

Education

Bachelor's degree in business discipline

Tools

MS Office (Outlook, Word, Excel, Access, PowerPoint)

Job description

As a Transactions Manager, specific responsibilities will include, but are not limited to the following:

• Lead a team of full-time Transaction Specialist employees in multiple locations.
• Responsible for Onboarding operations,including personnel management, process management, issue/problem resolution.
• Must be able to demonstrate sound leadership judgement; escalate any personnel, technology, or process concerns timely and appropriately.
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit, and security, required training curriculum, and general management practices.
• Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience.
• Responsible for tracking team performance and implementing action plans that drive improved performance and high quality.
• Providing guidance and skill development for your personnel.
• Identify any skill deficiencies for your team members and plan meaningful development with accountability and ownership.
• Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment where diver’s perspectives are sought out and valued.
• Conduct regular feedback and coaching sessions with team members to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by everyone on the team.
• Must be flexible, be willing and able to adapt to and handle rapid change effectively.
• Effectively use data to manage your team to reflect improvements.
• Partner and build relationships with agency personnel and all internal business partners.
• Handling client relationship while utilizing service improvement tools and methodologies.
• Drive automation and process improvements.
• Communicate with vendors, applicants, Global Security & Investigations, and staffing agencies to ensure all requirements are met.
• Communicate with site and division management to ensure proper staffing levels are maintained.
• Protect and maintain confidential information.
• Conduct audits and folder reviews of Onboarding documentation monthly.
• Maintain database to create weekly and ad hoc reports.
• Manage processes, and Standard Operating Procedures.

Requirements:

• Bachelor's degree in a business discipline or relevant work experience is preferred.
• Minimum 3years' management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end to end process flow, consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadlines driven processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results driven, not satisfied with status quo, always looking to improve process and culture.
• Must possess strong interpersonal skills with the ability to effectively communicate with technical, non-technical and staff.
• Lead by example, be a role model for your team.
• Possess a natural curiosity, desire to learn, go deep in the process.
• Must inspect what you expect; ensure policies and procedures are being adhered to
• Must be detail oriented.
• Must possess exceptional written and verbal communication skills.
• Demonstrate effective judgment and sound decision-making skills.
• Effectively interact with all diverse groups within the organization
• Functional experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residenceup to 7 years