Transaction Management Ops Analyst

Bank of America; Pennington (NJ); On-site; USD 34,000 - 50,000; Full time

Job summary

Bank of America in Pennington, NJ is hiring for a role focused on standard transaction and fulfillment processing, asset movements, and client service. The position emphasizes accuracy, risk awareness, and collaboration with internal partners and external clients.

The role supports processing mail, handling deposits, and provides operational support with a baseline 40-hour workweek on 1st shift. NJ-based location and competitive hourly pay are highlighted in the listing.

Qualifications

• Attention to Detail to ensure accuracy.
• Effective Written Communications.
• Accountability – ensuring all requests are completed in its entirety.
• Analytical Thinking – self-reliant to analyze situations and make quick decisions.
• Independence – ability to work independently with minimal supervision and guidance.
• Research – ability to understand systems to perform effective research. Risk Management – ability to detect potential risk(s).

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to guidelines.
• Responds to moderately complex client inquiries via multiple channels to support efficiency and service.
• Analyzes and resolves moderately complex transactions with escalations and exceptions.
• Identifies risks and opportunities for process improvements based on impact to other units.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Line of Business Job Description

This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.

Required Qualifications

• Attention to Detail to ensure accuracy
• Effective Written Communications
• Accountability – ensuring all requests are completed in its entirety
• Analytical Thinking – self-reliant to analyze situations and make quick decisions
• Independence – ability to work independently with minimal supervision and guidance.
• Research – ability to understand systems to perform effective researchRisk Management – ability to detect potential risk(s)

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.