Transaction Management Operations Analyst

Bank of America; Jacksonville (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Job summary

Bank of America is seeking an experienced Operations Specialist in Jacksonville to manage moderately complex transaction processing and onboarding services for Merrill Wealth Management clients. You will support asset transfers, account openings, and client inquiries, coordinating with Financial Advisors and Clients Associates while maintaining compliance with FINRA and CRS rules.

The role emphasizes travel to Merrill Branch offices, tight deadlines, and high data accuracy in a dynamic,

Qualifications

• Minimum of 2 years’ experience in an investment operations role or equivalent.
• Project management experience
• Excellent time management skills
• Intermediate knowledge of Financial Services Industry.
• Proficient in Microsoft Office: PowerPoint, Excel, Word, OneNote.
• Develop and maintain positive relationships with internal/external contacts to promote expeditious problem resolution.
• Works well under pressure and handles confidential information responsibly.
• Ability to manage multiple priorities and meet deadlines.
• Strong written/verbal communication and relationship management skills.
• Champion process knowledge, operational excellence and integrity.
• Highly organized, meticulous and self-motivated with problem-solving abilities.
• Capable of leading teammates on transitions, including high-profile projects.

Responsibilities

• Up to 90% travel required to Merrill Branch offices and flexible to meet varying hours/days when necessary.
• Maintain clear line of sight on account opening policy and procedures with knowledge of general bank policies.
• End-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through.
• Create executive level transition tracking progress for onsite projects.
• Facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions.
• Coordinate training for new CAs or internal Merrill CAs in transitions.
• Assist Branch personnel in account transfers and 529 plan changes.
• Ensure rigorous tracking and inspection of onboarding documents for compliance (FINRA 2273, REG BI and CRS).
• Perform moderately complex transaction processing and reconciliation with medium to large monetary impact.
• Respond to moderately complex client inquiries to support efficiency and service.
• Analyze and resolve moderately complex transactions with escalations as needed.
• Identify risks and opportunities for process improvements across units.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Education

Undergraduate degree

Job description

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs.We believe trust comes fromtransparency.Ourtrusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Up to 90% travel required to Merrill Branch offices and flexible to meet varying hours/days when necessary.
• Maintain clear line of sight on account opening policy and procedure processes with an in-depth knowledge of general bank policies, programs, and procedures.
• End-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through.
• Create executive level transition tracking progress for each onsite project.
• Facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions.
• Coordinates training new CAs/and or internal Merrill CAs in taking over transition.
• Assisting Branch personnel in account transfers, Broker Dealer Changes on 529 plans, Life Insurance Policies and LMA processing.
• Ensure rigorous tracking and inspection routines of all onboarding documents for a consistent and compliant performance execution. (FINRA 2273, REG BI and CRS).
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

Required Qualifications:

• Minimum of 2 years’ experience in an investment operations role or equivalent
• Project management experience
• Excellent time management skills
• Intermediate knowledge of Financial Services Industry.
• Must be proficient in Microsoft Office suite: PowerPoint, Excel, Word, OneNote.
• Develop and maintain positive relationships with all internal and external contacts to promote expeditious problem resolution.
• Works well under pressure and manages confidential matters and sensitive information in a responsible manner.
• Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
• Strong written/verbal communication and relationship management skills, able to influence with impact across the organization.
• Champion process knowledge, operational excellence and maintain an elevated level of personal integrity and comply with the enterprise policy and procedures.
• Highly organized, meticulous, and self-motivated with ability to investigate and resolve complex problems.
• Capable of effectively leading teammates to drive excellence and motivate on any transitions especially an ultra-high profiled/heavily observed projects.

Desired Qualifications:

• Undergraduate degree preferred or Industry work experience equivalents.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

• Pay range$27.50 - $36.00 hourly pay, offers to be determined based on experience, education and skill set.
• Discretionary incentive eligible
• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• BenefitsThis role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.