Transaction Management Operations Analyst

Bank of America; Chandler (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America’s Merrill Wealth Management unit seeks a detail‑oriented operations professional to manage onboarding, asset transfers, and related client servicing. You will reconcile transactions, support account openings, and collaborate with Financial Advisors and Client Associates to ensure timely transitions.

Knowledge of FINRA/REG BI compliance is essential. The role emphasizes accurate processing, risk awareness, and proactive process improvements within a high‑priority wealth management

Qualifications

• Minimum 2 years’ experience in an investment operations or equivalent role.
• Project management experience and ability to handle multiple priorities.
• Proficiency with Microsoft Office and ability to analyze data.
• Strong written and verbal communication with internal and external contacts.

Responsibilities

• Handle moderately complex transaction processing, reconciliation, and onboarding.
• Support account openings, asset transfers, and related client inquiries.
• Coordinate with Merrill FAs/CAs on onboarding and transfers.
• Ensure compliance with FINRA, REG BI and CRS policies.

Skills

Attention to detail

Communication skills

Problem solving

Time management

Team collaboration

Education

Undergraduate degree or equivalent experience

Tools

MS Office

Job description

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities

• Up to 90% travel required to Merrill Branch offices and flexible to meet varying hours/days when necessary.
• Maintain clear line of sight on account opening policy and procedure processes with an in-depth knowledge of general bank policies, programs, and procedures.
• End-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through.
• Create executive level transition tracking progress for each onsite project.
• Facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions.
• Coordinates training new CAs/and or internal Merrill CAs in taking over transition.
• Assisting Branch personnel in account transfers, Broker Dealer Changes on 529 plans, Life Insurance Policies and LMA processing.
• Ensure rigorous tracking and inspection routines of all onboarding documents for a consistent and compliant performance execution. (FINRA 2273, REG BI and CRS).
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

Required Qualifications

• Minimum of 2 years’ experience in an investment operations role or equivalent
• Project management experience
• Excellent time management skills
• Intermediate knowledge of Financial Services Industry.
• Must be proficient in Microsoft Office suite: PowerPoint, Excel, Word, OneNote.
• Develop and maintain positive relationships with all internal and external contacts to promote expeditious problem resolution.
• Works well under pressure and manages confidential matters and sensitive information in a responsible manner.
• Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
• Strong written/verbal communication and relationship management skills, able to influence with impact across the organization.
• Champion process knowledge, operational excellence and maintain an elevated level of personal integrity and comply with the enterprise policy and procedures.
• Highly organized, meticulous, and self-motivated with ability to investigate and resolve complex problems.
• Capable of effectively leading teammates to drive excellence and motivate on any transitions especially an ultra-high profiled/heavily observed projects.

Desired Qualifications

• Undergraduate degree preferred or Industry work experience equivalents.

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift

1st shift (United States of America)

Hours Per Week

40