Transaction Banking, Digital Product, Head of Experience Design New York · · Vice President

Goldman Sachs Bank AG; New York (NY); On-site; USD 125,000 - 250,000; Full time

Job summary

An established industry player is seeking a Head of Experience Design to lead the design practice for their Transaction Banking digital product ecosystem. This role involves overseeing client-facing web, mobile, and API channels while fostering a culture of design excellence. The ideal candidate will have extensive experience in digital product design, a passion for innovation, and the ability to drive strategic design initiatives that enhance user experiences. Join a team that blends the heritage of a 150-year-old firm with the agility of a tech start-up, and help shape the future of cash management solutions.

Benefits

Healthcare

Wellness Programs

Generous Vacation Policies

Financial Planning Support

Fitness Facilities

Child Care Support

Family Care Support

Qualifications

• 8+ years of experience in designing digital products.
• 5+ years of leading design teams with a focus on user experience.
• Strong understanding of design systems and service design.

Responsibilities

• Drive design strategies from research through development.
• Lead discussions with Product Managers to integrate design into products.
• Oversee the design team, ensuring quality and consistency.

Skills

Digital Product Design

Interaction Design

Service Design

Visual Design

Design Thinking

Figma

Problem-Solving

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Figma

Job description

Transaction Banking, Digital Product, Head of Experience Design location_on New York, New York, United States

Opportunity Overview sitemap_outline CORPORATE TITLE Vice President language OFFICE LOCATION(S) New York assignment JOB FUNCTION Product Management account_balance DIVISION Platform Solutions monetization_on SALARY RANGE USD 125,000 - 250,000

Transaction Banking

We aim to build a modern and digital-first cash management solution to serve our clients. Our business combines the strength, heritage, and expertise of a 150-year-old firm with the agility and entrepreneurial spirit of a tech start-up. Our goal is to provide a best-in-class digital product that helps clients succeed by giving them a holistic view of their business. Through modern technology built on the cloud, we are an alternative to legacy platforms. We’re a team of diverse experts helping our clients build the future of their Treasury.

The Role

We are seeking an experienced design leader to oversee the design practice and strategy for our Transaction Banking digital product ecosystem—comprising client-facing web, mobile, and API channels, as well as complex internal financial systems used daily by our bankers. This role will drive business impact through design advocacy, strategy, vision, and education across all teams and products in TxB. The candidate will bring a design perspective to business conversations and help interpret how design decisions influence business outcomes.

The ideal candidate understands how to set a strategic vision while managing phased implementation. They can differentiate between concepts like design system, interaction design, service design, and visual design, and communicate these distinctions effectively across organizational levels. They are passionate about creating thoughtful, modern digital products for diverse users, uphold high quality standards, and foster an inclusive, growth-oriented design environment.

Applicants should include a link to their online portfolio or attach work samples when applying.

Day-to-Day Responsibilities

1. Partner with Product and Engineering teams to drive design strategies from research through development.
2. Develop research functions to define, guide, and analyze client insights, uncovering breakthrough opportunities.
3. Continuously research market, industry, and landscape trends to identify UX enhancements.
4. Lead high-level discussions with Product Managers and Tech Leads to integrate design considerations into product development.
5. Collaborate across teams and divisions to meet diverse business objectives.
6. Establish repeatable processes to integrate design effectively at appropriate stages.
7. Conceptualize, prototype, and test prioritized opportunities with necessary support.
8. Build relationships with business stakeholders to facilitate discovery and design activities.
9. Oversee the design team, ensuring quality and consistency of deliverables.
10. Manage design workload, negotiate engagements, and communicate timelines and dependencies to leadership.
11. Support the growth of team members’ skills, balancing push and pull for career development.
12. Recruit design talent at all levels and manage design operations infrastructure.
13. Maintain and support the design system, ensuring consistency, reusability, and scalability.
14. Contribute to the evolution of our design language, interaction patterns, and component libraries.
15. Promote ongoing education and the strategic impact of design within the organization.

Basic Qualifications

• Minimum 8 years of experience designing digital products in Product, Interaction, Service, or related design roles.
• At least 5 years leading design teams.
• Experience scaling design teams with internal and external resources.
• Excellent presentation, storytelling, workshop, and communication skills, comfortable engaging with senior leaders.
• Deep understanding of system design, design thinking, service design, and visual design, with ability to prioritize appropriately.
• Strong point-of-view on product design, questioning assumptions and proposing solutions.
• Ownership mindset and advocacy for end-users.
• Knowledge of design systems management and growth.
• Proficiency with Figma for collaboration.
• Proven track record of driving change and innovation.
• Strong problem-solving and organizational skills.
• Passion for digital trends and design excellence.
• Ability to translate concepts into initiatives and roadmaps.

Preferred Qualifications

• Experience in Financial Services, including Payments, Liquidity, and Treasury Management.
• Experience in new business ventures and product development.
• Experience working directly with clients.
• Master’s Degree preferred.

About Goldman Sachs

The Goldman Sachs Group, Inc. is a leading global investment banking, securities, and investment management firm, serving a diversified client base including corporations, financial institutions, governments, and individuals. Founded in 1869, headquartered in New York, with offices worldwide.

Salary Range

The expected base salary for this position in New York, NY, is USD 125,000–USD 250,000, plus potential discretionary bonuses for active employees at fiscal year-end.

Benefits

Goldman Sachs offers comprehensive benefits, including healthcare, wellness programs, generous vacation policies, financial and retirement planning support, health services, fitness facilities, child care, and family care support. Details available on our benefits page.