Trampoline Park Shift Leader- Altitude Trampoline Park Omaha

Altitude Trampoline Park; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

Altitude Trampoline Park is looking for a Guest Services Supervisor who will oversee the park atmosphere and ensure safety protocols are met. This role involves managing staff, enhancing guest experiences, and supporting the park's culture while participating in local community events. Ideal candidates will have supervisory experience, excellent organizational skills, and a strong service-oriented attitude.

Qualifications

• 1-2 years of supervisory or management experience.
• Experience in family entertainment or amusement parks is a plus.
• General understanding of HR policies.

Responsibilities

• Schedules and orients employees.
• Communicates job expectations and coaches staff.
• Maintains a safe environment for guests.

Skills

Supervisory experience

Organizational skills

Communication

Detail-oriented

Job description

A Guest Services Supervisor at Altitude is responsible for monitoring the overall park atmosphere and Altitude Culture for the employees as well as the guests. In addition to the park culture the supervisor is responsible for routine checks and safety audits.

KEY RESPONSIBILITIES

• Maintains staff by scheduling and orienting employees.
• Accomplishes staff results by communicating job expectations, coaching and developing internal talent.
• Accomplishes financial goals by forecasting, managing budget expectations and labor hours.
• Focus on guest service standards and training.
• Maintaining positive community relationships and participating in local events.
• Supports sales and marketing plans in collaboration with support center team.
• Maintain a safe and secure facility for all park guests.
• Provides or performs other services or duties as required by management.

QUALIFICATIONS & SKILLS

• 1-2 years of supervisory or management experience.
• Family Entertainment or amusement park background is a plus.
• General understanding of HR policies.
• Must be very organized, detailed oriented, and a strong communicator.
• Professional, "Altitude" attitude and work ethic.
• Workdays, nights, weekends, and holidays as required.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.