Training Team Leader 1

Unissant; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Unissant, Inc. is seeking a Training Team Leader to guide and grow our training program for client support teams. The role emphasizes engaging leadership, instructional design expertise, and the delivery of impactful training across virtual, in-person, and hands-on formats.

The ideal candidate has 5+ years of training experience, strong communication skills, and the ability to manage multiple initiatives while collaborating with stakeholders. A Public Trust clearance is a consideration.

Qualifications

• More than 5 years of relevant training or teaching experience.
• Experience planning and designing training courses covering broad and highly complex subject matter.
• In-depth understanding of multiple training modalities: virtual, in-person, lecture, one-on-one, hands-on.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to perform independently and manage multiple projects simultaneously.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Lead planning, development, and coordination of training activities in support of Service Desk operations and customer enablement.
• Design and deliver training content across virtual, in-person, lecture-based, one-on-one, and hands-on environments.
• Support knowledge transfer efforts to improve customer competency and reduce support demand.
• Collaborate with stakeholders to identify training needs and align offerings to technologies and priorities.
• Develop training materials, learning plans, and supporting documentation for broad subject matter areas.
• Manage multiple training initiatives while maintaining quality and learner engagement.

Skills

Leadership

Instructional design

Training delivery

Communication

Stakeholder collaboration

Education

Bachelor's Degree

MBA

Job description

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.

We are seeking a Training Team Leaderto join our team and support our client. The ideal candidate is an engaging and organized training leader with a passion for helping users and support teams build confidence with technology. This individual brings strong instructional design experience, excellent communication skills, and the ability to deliver impactful training across a wide range of technical topics and learner needs.

Essential Duties and Responsibilities:

• Lead planning, development, and coordination of training activities in support of Service Desk operations and customer enablement.
• Design and deliver training content across virtual, in-person, lecture-based, one-on-one, and hands-on learning environments.
• Support knowledge transfer efforts that improve customer competency and reduce avoidable support demand.
• Collaborate with stakeholders to identify training needs and align course offerings to evolving technologies and business priorities.
• Develop training materials, learning plans, and supporting documentation for broad and complex subject matter areas.
• Manage multiple training initiatives while maintaining quality, responsiveness, and strong learner engagement.

Work Experience and Job Skills:

• More than 5 years of relevant training or teaching experience.
• Demonstrated experience planning and designing training courses covering broad and highly complex subject matter.
• In-depth understanding of multiple training modalities, including virtual, in-person, lecture, one-on-one, and hands-on instruction.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to perform independently and under time constraints while managing multiple projects simultaneously.
• Strong ability to work effectively with all levels within the organization.

Education:

• Bachelor's Degree is required. Preferred field of study in Education, Information Technology, Instructional Design, or a related field of study.
• MBA/Master's Degree in a relevant field of study preferred.

Certificates, Licenses and Registrations:

• Desired certifications may include training, instructional design, service management, or technical education credentials relevant to enterprise IT environments.

Communication Skills:

• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
• Ability to write clear and concise creative content in a highly confidential manner.

Clearance Requirements:

• Ability to obtain and maintain a Public Trust clearance.

Travel:

• Local travel within a 50-mile radius of NIH Bethesda, Maryland is not reimbursable.
• On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.
• Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.

Environmental Requirements:

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)