Training Support Specialist

StoryPoint Group; Cincinnati, Northern (OH, KY); Hybrid; USD 60,000 - 78,000; Full time

Job summary

CorsoCare Personal Care is seeking a Training Support Specialist to strengthen education programs for new leaders and directors. You will design interactive lesson plans, update materials, and mentor staff across regions, both virtually and in person.

Key duties include shoulder-to-shoulder coaching during onboarding, developing PowerPoints and facilitator guides, and ensuring content stays current with policy changes and best practices.

Qualifications

• Previous Healthcare, Geriatrics or experience working with the elderly population preferred.
• Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences.
• Passion for teaching and demonstrated ability to execute training programs and mentor staff.
• Knowledge with updating training materials and maintaining a library of training materials.
• Proficiency in Microsoft Teams and collaborative communication tools.
• Excellent organizational, problem-solving, and time-management skills.
• Ability to handle confidential information with discretion.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person.
• Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guides.
• Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps
• Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies
• Collaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materials
• Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format
• Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person
• Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching
• Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation
• Acts as a subject matter expert and resource for leadership training and development

Skills

Healthcare experience

Training & education

Teaching & mentoring

Training materials

Microsoft Teams

Organizational skills

Confidential information handling

Written & verbal communication

Time management

Multitasking

Tools

EHR systems

Job description

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Training Support Specialist - Senior Living

CorsoCare Personal Care

• 80%+ Travel Required throughout southeastern Cincinnati (Dayton, Cincinnati, Northern KY). Territory subject to expand/change.
• Learn more about CorsoCare Personal Care below!
  • CorsoCare Mission, Benefits, and Work Culture | Indeed.com

Position Summary

The Training Support Specialist for CorsoCare Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.

Required Experience for CorsoCare Personal Care Training Support Specialist

Previous Healthcare, Geriatrics or experience working with the elderly population preferred

Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences

Passion for teaching and demonstrated ability to execute training programs and mentor staff

Knowledge with updating training materials and maintaining a library of training materials

Proficiency in Microsoft Teams and collaborative communication tools

Excellent organizational, problem-solving, and time-management skills

Ability to handle confidential information with discretion

Strong written and verbal communication skills

Ability to manage multiple priorities and meet deadlines

Accountability for CorsoCare Personal Care Training Support Specialist

Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person

Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guides

Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps

Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies

Collaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materials

Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format

Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person

Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching

Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation

Acts as a subject matter expert and resource for leadership training and development

Additional Responsibilities

Communicate expectations, updates, and team roles to support business success

Align messaging with the organizations culture, mission, and vision

Communicate professionally via phone, text, and email

Support the overall operations of CorsoCare Personal Care through collaboration with various departments and teams

Maintain high ethical standards, comply with regulations, and ensure confidentiality of internal operations and employee records

Skills for Success

Applying knowledge of our business and competition to advance organization

Managing complex situations

Consistently achieves results, even under tough circumstances

Planning, scheduling and prioritizing to meet business needs

Managing conflict resourcefully while minimizing drama

Sharing our vision and strategy to motivate others to action

Relating openly and comfortably with diverse groups of people

Understanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationships

Communicating clearly and frequently

Being open to try new things and learns from successes and failures

Making good and timely decisions that keep the organization moving forward

Holding self and others accountable to finishing tasks and duties

Taking on new challenges with a sense of urgency

Being flexible and approachable

Rebounding quickly from setbacks

Gaining confidence and trust of others

Technology proficiency (Microsoft Office, EHRs, AI tools)

Metrics that Matter

Retention of Personal Care Director: 95% or more per quarter

New Hire Survey Results: 85% positive or better for PCD

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations will be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.