Training Supervisor (Youth & Family Services)

Mecksheriff; Charlotte (NC); On-site; USD 63,000 - 79,000; Full time

Job summary

Mecklenburg County Government in Charlotte, NC seeks a Supervisor for Youth and Family Services training programs. The role oversees development and delivery of staff training, evaluates program outcomes, and ensures alignment with local, state, and federal guidelines. The position is exempt and salaried, located at the County Courts & Office Building.

Qualifications

• Six years of progressively responsible training experience
• Bachelor’s degree in training, education, human services, sociology, psychology, business or related field
• Combination of education and experience accepted

Responsibilities

• Assist in planning and coordinating training programs
• Supervise staff delivering training and development activities
• Design assessments to measure program performance
• Manage training budget and equipment
• Deliver training and interpret policies across programs
• Organize training materials and courseware
• Present information using varied instructional formats

Skills

Training management

Adult learning theories

Evaluation methods

E-learning platforms

Project management

Analytical skills

Education

Bachelor’s degree in training/education/related field

Tools

Microsoft Word

PowerPoint

Job description

Follow Your Calling, Find Your Career!!

Salary Range: $63,080.00 to $78,850.00. This is an exempt, salaried position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!

Position Summary

Supervise the training and development programs for an assigned area within Youth and Family Services. This position is responsible for monitoring the work of employees who assess training needs, develop and deliver training programs, and evaluate training program performance.

This position will be located at theCounty Courts & Office Building, 720 E. 4th Street, Charlotte, NC 28202.

Essential Functions

• Assist in the selection of training tools or training delivery mechanisms
• Coordinate the flow of work through the department, assigning tasks based the trainer's experience and knowledge
• Design assessments meant to measure the performance of training programs and collects data
• Manage the training equipment, training budget and supplies
• Facilitate training and policy interpretation for applicable local, State, and Federal programs
• Ensure applicable policies are adhered to in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals
• Plan, direct, and coordinate staff involved in the completion of program activities
• Develop and oversee division wide training classes offered to managers/supervisors and/or employees
• Solicit feedback and input from stakeholders in order to provide consultation and recommend necessary intervention services
• Monitor, evaluate, or record training activities or program effectiveness
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
• Develop alternative training methods if expected improvements are not seen
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
• Present information using a variety of instructional techniques or formats

Minimum Qualifications

Experience:

Minimum of six years of progressively responsible training experience

Education:

Bachelor’s degree in training, education, human services, sociology, psychology, business or related field

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

Preferred Qualifications

• Supervisory experience preferred
• Knowledge of the Child Welfare Policies and Procedures
• Child Welfare experience preferred

Knowledge, Skills and Abilities

Knowledge of

• Principles, practices, methods and theories of training and employee programs
• Adult learning theories and of training and development principles, practices and methods
• E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training

Skills

• Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility
• Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources
• Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice and using judgement that is consistent with standards, practices, policies, procedures, regulations and/or laws

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience

Computer Skills

Advanced knowledge in various computer applications including Microsoft Office; specifically Word and PowerPoint

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.