Training Supervisor

DHL; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, vision, and life保险

401K plan

Paid vacation and holidays

Job summary

DHL in Memphis is seeking a Training Supervisor for a one-year assignment. This role oversees the creation and maintenance of work instructions, and ensures staff are trained on their functions in a safe, compliant manner.

The position requires 1–3 years in logistics or manufacturing with prior lead or supervisory experience. A bachelor’s degree or equivalent work history is preferred. This is a third-shift, four 10-hour shifts role with competitive benefits.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 1–3 years logistics or manufacturing industry preferred.
• 1–3 years experience in lead, supervisor or management role required.

Responsibilities

• Provide technical writing resources to ensure accurate Work Instructions are developed and maintained for all processes.
• Ensure associates are trained on individual job functions and training is documented.
• Ensure safety requirements are incorporated into policies and associates are trained.
• Develop and conduct new associate and refresher programs to meet requirements.
• Coordinate and direct writing assignments of Technical Writers.
• Develop Site Trainers and Technical Writers via Train-the-Trainer/Writer sessions.
• Administer Site Safety Program and advise on safety concerns.
• Identify staffing needs and develop staff for effective training and documentation.
• Coordinate corporate sponsored training programs for site personnel.
• Document system processes and maintain document control for ISO.

Skills

Leadership

Training delivery

Technical writing

Quality & safety

Education

Bachelor's degree or equivalent

Job description

This is a third-shift position working four 10-hour shifts, Monday through Thursday.

This position is a one-year assignment with an anticipated end date of October 2027.

Training Supervisor

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

• Provide technical writing resources to ensure accurate Work Instructions are developed and maintained for all processes
• Ensure associates are trained on individual job functions and training is documented
• Ensure all regulatory and customer safety requirements are incorporated into company policies and associates are appropriately trained
• Develop and conduct initial new associate and refresher programs to ensure all company, customer, and regulatory requirements are met
• Develop, coordinate, and/or conduct job-specific and process training programs to ensure associates are trained on their job functions
• Coordinate and direct writing assignments of Technical Writers assigned to document processes
• Develop site-level Trainers and Technical Writers by conducting “Train-the-Trainer” and “Train-the-Writer” classes as well as providing continuous coaching and mentoring
• Administer Site Safety Program including development of safety procedures, auditing for compliance, and advising management staff of safety concerns
• Provide advisory capacity to Site Safety Committee to identify safety concerns and provide recommendations for continuous improvement
• Identify Training/Writing staffing needs, interview candidates, and develop staff members to ensure an effective team and training and documentation needs are met
• Coordinate and/or conduct corporate sponsored training programs for site personnel
• Document system processes in manual
• Manage procedure development and ensure document control standards are in place and maintained to support ISO and Management of Change Systems
• Work closely with Customer Representatives, Operations, Inventory Control, and Customer Service to ensure processes are accurate, documented, and changes are made and communicated in accordance with local Management of Change Systems
• Develop flexible training schedules to meet special requests and business requirements
• Participate on Quest Workshops as requested to improve productivity and resolve process issues
• Perform other duties as assigned

Required Education and Experience

• Bachelor’s Degree or equivalent work experience, preferred
• 1-3 years logistics or manufacturing industry, preferred
• 1-3 years experience in lead, supervisor or management role, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

• We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.