Training Strategist II (Evolve 365 )

Planet Technologies; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Training Strategist II to enhance user adoption of Office 365 through innovative training solutions. In this dynamic role, you will collaborate with clients to design and deliver tailored learning experiences, ensuring effective communication and user engagement. You will be responsible for building strong relationships with customers, providing insights, and customizing training materials to meet diverse needs. This remote position offers the opportunity to work with a talented team dedicated to transforming business operations through technology. If you have a passion for training and a knack for communication, this is your chance to make a significant impact.

Qualifications

• Expertise in Office 365 adoption and user training.
• Ability to create technical documentation for non-technical users.
• Strong communication skills for diverse audiences.

Responsibilities

• Build long-term relationships with customers and resolve issues.
• Create customer success reports to enhance user adoption.
• Customize training courses and deliver webinars on Office 365.

Skills

Office 365 Adoption certifications

Business operations understanding

Technical documentation creation

Educational delivery processes

Technical course material design

Corporate computer security principles

Microsoft Office Suite proficiency

Customer-centric approach

Communication skills

Planning and prioritization

Education

Relevant certifications in Office 365

Experience in IT or business operations

Tools

Microsoft Office Suite

Zoom

SnagIt

Camtasia

Adobe Professional

Visio

Publisher

Job description

Training Strategist II (Evolve 365)

Eastern US - Remote / Corporate – Information Technology / Full-Time / Remote

Evolve 365 is a Planet Technologies methodology and service that drives learning and promotes user adoption. Custom learning and training solutions that fit any organization's needs or workforce. Evolve 365 includes a dedicated Microsoft Learning Strategist familiar with user adoption, the changes of Office 365, and driving users to embrace modern technology. They collaborate with organizations to create and maintain relationships with end-users. Here are just a few ways Evolve 365 collaborates with organizations on customized training solutions:

• Micro-Training Videos
• Training & Communication Plans
• Custom Playlists
• Monthly Office Hours
• Communication Campaigns
• Ongoing Usage and Adoption Analysis
• Customized Virtual Classroom Training

Evolve 365 Learning Strategist work with customers to design, build and deliver customized learning and adoption services. The Evolve 365 Learning Strategist handles developing communication blueprints and executing communication and adoption activities to help customers drive digital transformation using Office 365.

Responsibilities

• Build strong, long-term relationships with customers by staying in communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of Evolve 365.
• Create customer success reports to ensure customers are increasing user adoption, issues are resolved proactively, and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction and drive user adoption throughout customer life cycle.
• Find and prioritize Office 365 updates that reflect customer requests or needs and report to key stakeholders.
• Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, and Project Teams.
• Customize and deliver 100 and 200 Level End User Webinars to Office/Microsoft365.
• Coordinate and Execute Customers internal Champions Program for Office 365.
• Provide 1:1 Coaching for End Users on Office 365 basic functionality.
• Develop, customize, and schedule learning campaigns for the customer.
• Customize Training Course for Customers Environment.
• Update and Build New Training Courses Based on Feature Updates from Microsoft (including Enterprise, EDU, GCC, GCC-H & DoD environments).

Requirements

• Office 365 Adoption certifications such as Service Adoption Specialist is an advantage.
• Solid understanding of business operations and relevant IT skills of day-to-day business operations.
• Ability to create technical documentation for the purposes of training a non-technical audience.
• Expertise in industry-available media and education delivery processes (e.g., computer-based training, web-based training, etc.) and modern educational techniques.
• Knowledge of designing technical course material.
• Familiarity with corporate computer security principles.
• Proficient with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and OneNote. It is also important that they are familiar with other common office tools such as Visio, Publisher, Adobe Professional, Zoom, SnagIt & Camtasia.
• Customer-centric, flexible with the ability to meet customer needs, and able to work effectively with many levels of personnel.
• Ability to build rapport, influence others with ease, and establish and manage relationships with all levels of employees.
• Must be an outstanding communicator, able to listen for verbal and non-verbal cues, with exceptional writing and verbal skills, as well as able to present technical and non-technical information clearly and precisely to diverse groups of people.
• Plan and prioritize activities to achieve optimal results in a fast-paced environment.
• Effectively plan program activities and follow through with a schedule to produce quality work within the stipulated timeframe.
• Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
• Clearance Required: n/a.
• Location: Remote.
• Travel: Less 10%.

Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies. Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10 year background investigation - US Citizenship (clearable) is required. Join our highly talented team of Microsoft Certified Masters and MVP’s – Visit www.go-planet.com to learn more!