Training Specialist, Operations

Valeris, Inc.; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plans

HSA/FSA options

401(k) match

Paid time off

Job summary

Valeris, Inc. is seeking a Training Specialist in Morrisville, NC to develop and deliver training for Mercalis team members. You will design instructional materials, lead onboarding sessions, and ensure compliance training is completed before programs begin.

The role requires collaboration with multiple departments, excellent communication, and the ability to adapt in a fast-paced environment. Occasional travel and a focus on documentation and learning culture are expected.

Qualifications

• College Degree in Communication or Education or a related field and/or equivalent experience in training
• Experience designing training materials and delivering training in a corporate setting
• Experience managing and facilitating meetings with key stakeholders
• Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced, ever-changing environment
• Proven ability to mentor others to ensure their success

Responsibilities

• Design and develop training materials for new programs and/or maintenance of existing training materials (e.g., Instructor-Led training and/or eLearning materials, job aids, activities, and Desk Drops)
• Lead new hire training sessions covering specified areas such as using computers and software/platforms, new hire classes, and refresher and/or upgrade training
• Deliver compliance training for new hires prior to actively supporting any assigned program
• Measure trainee progress to evaluate effectiveness of training and determine readiness for trainee to perform in their role
• Document areas of concern for all trainees and review results with Program Leadership and Aston Carter, if applicable
• Confers with Program Leadership to maintain awareness of changes in policies, procedures, regulations, and technologies
• Update the Confluence Wiki to ensure it holds the most up-to-date information, is grammatically correct, and is user-friendly
• Maintain and manage a positive learning environment in all training settings
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Skills

Training design

Facilitation

Adult learning

Interpersonal skills

Education

Bachelor's degree in Communications or Education

Tools

Confluence

MS Office

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

***This role is located in Morrisville, NC (candidate must be able to drive to Morrisville, as needed, but no weekly onsite expectation).***

The Training Specialist position is responsible for helping our new hires gain the skills and acumen needed to succeed in their new positions. They will facilitate refresher and skills training to ensure current employees excel in their current jobs. Using principles of adult learning, the Training Specialist will develop instructional materials and deliver training programs for the Mercalis team. The position will modify instructional materials in response to evaluations from learners and organizational changes. This is a role that will interact with individuals from multiple departments and will play a large part in helping build the Learning and Development function.

• Design and develop training materials for new programs and/or maintenance of existing training materials (e.g., Instructor-Led training and/or eLearning materials, job aids, activities, and Desk Drops)
• Lead new hire training sessions covering specified areas such as using computers and software/platforms, new hire classes, and refresher and/or upgrade training
• Deliver compliance training for new hires prior to actively supporting any assigned program
• Measure trainee progress to evaluate effectiveness of training and determine readiness for trainee to perform in their role
• Document areas of concern for all trainees and review results with Program Leadership and Aston Carter, if applicable
• Confers with Program Leadership to maintain awareness of changes in policies, procedures, regulations, and technologies
• Update the Confluence Wiki to ensure it holds the most up-to-date information, is grammatically correct, and is user-friendly
• Maintain and manage a positive learning environment in all training settings
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

College Degree in Communication or Education or a related field and/or equivalent experience in training

• Experience designing training materials and delivering training in a corporate setting
• Experience managing and facilitating meetings with key stakeholders
• Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced, ever-changing environment
• Proven ability to mentor others to ensure their success

Preferred Qualifications

• Degree in related discipline: Instructional Design, Organizational Psychology, Adult Education, etc.
• At least 2 years of experience working in the pharmaceutical industry and at least 1 year of training experience

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity At Valeris

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

A Name With Purpose.

Inspired by those who work each day to transform access and enhance lives, our name emerges from the root valor: to be bold, brave, determined, be well, have worth. It speaks to integrity, simplicity, strength, and principled action. Valeris merges this with vision and an intention to redefine value at every step in the patient journey. We honor the science. We unlock the value. We do it with vision. We are Valeris.

Purpose:

Valeris represents measurable business impact through healthcare innovation that transforms lives. We combine cutting-edge technology with healthcare expertise to tackle challenges in access, affordability, and quality of care. Success means improving patient outcomes - everything we do is anchored in the value of improving human lives.