Training Specialist Inter

Michigan Medicine; Northville (MI); Híbrido; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent medical, dental and vision

Retirement savings match

Descripción de la vacante

Michigan Medicine is seeking a Training Specialist, Intermediate to organize and conduct training and educational programs across management development, on-the-job training, and employee orientation. The role maintains training records, evaluates program effectiveness, and ensures consistency with laboratory policies and CLSI guidelines.

Responsibilities include supporting staff competencies, developing materials, and coordinating with supervisors to sustain high-quality phlebotomy training

Formación

• High school diploma or equivalent (stated in position requirements).
• Working experience in area of training.
• 2-5 years of professional experience.
• Frequent standing, walking, sitting, hand pipetting for long periods, ability to lift 25 lbs.

Responsabilidades

• Provide high quality phlebotomy training for adult, pediatric, capillary and alternate venous access devices.
• Manage and update phlebotomy procedures to align with inpatient/outpatient procedures and CLSI guidelines.
• Develop continuing education programs for Satellite Support personnel with quarterly topics.
• Monitor and verify competency plans and communicate with supervisors.
• Assist in developing or updating training materials and programs.
• Coordinate LEAN initiatives across Satellite Support to optimize processes.
• Attend professional development classes to enhance training and project skills.

Conocimientos

Phlebotomy training

Preceptor experience

LEAN mindset

Microsoft Office

Interpersonal skills

Epic Systems Software

Educación

Bachelor's degree

Associate degree

Herramientas

Epic Systems Software

Microsoft Office

SCCSoft Computer

Descripción del empleo

Professional Development

Fulfill departmental continuing education requirement.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Training Specialist, Intermediate administers, organizes and conducts training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation. Responsibilities also include maintaining records of training activities and employee progress and monitors effectiveness of programs.

The Intermediate Training Specialist knows and applies the fundamental concepts, practices, and procedures of their laboratory section. Performs work that is varied that requires a unique set of interpersonal and relationship skills. Evaluation, originality is required to ensure appropriate training occurs without compromise to operations.

Responsibilities*

• Provide high quality phlebotomy training in adult, pediatric, capillary and alternate venous access devices
• Manage and update phlebotomy procedures to ensure consistency with inpatient and outpatient procedures and CLSI guidelines.
• Manage and develop the continuing education program for Satellite Support personnel, including annual plan listing quarterly programs/topics for staff
• Monitor staff Cornerstone plan and verify UMHS mandatory competencies and unit competencies are met, communicate with Allied Heath Associate and Supervisors.
• Support supervisors in completing staff annual phlebotomy competencies
• Maintain and update annual phlebotomy and indwelling competency program including new training materials
• Coordinate with supervisor's consistency of ordering and phlebotomy throughout Satellite Support to optimize and implement a LEAN environment
• Assist Manager in development or implementation of projects, as necessary
• Attend one professional development class every six months to develop training and project development skills

Customer Service

Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families.

Provide timely feedback to Supervisor, Associate Supervisor and Manager regarding employee performance.

Act as liaison between laboratories as needed. Be a reference for up-to-date changes in procedure, changes to industry standards and collection/processing/testing issues.

Communicate changes/updates and provide in-services as needed.

Competencies

Assess and maintain annual competencies for all sections, provide feedback to leadership, and be available for retraining when applicable.

Professional Development

Fulfill departmental continuing education requirement.

Characteristic Duties And Responsibilities

• Provide phlebotomy technical support to staff
• Serve as a preceptor for staff once port access training is completed by nursing
• Assure phlebotomy and indwelling policy and procedure manuals are current and uniform throughout all sections
• Communicate with Satellite Support staff of any changes to phlebotomy and indwelling policies and procedures
• Create and dispense new employee orientation and training material to supervisors.
• Observe employees and assess their readiness for pediatric training
• Assist in writing procedures for Satellite Support
• Manage employee roles in Master Control, push out training courses as needed, update procedures, create new procedures, and serve as a resource for Master Control
• Communicate with manager, intermediate supervisors and associate supervisors as necessary
• Communicate with inpatient and outpatient supervisors to coordinate training of staff
• Notify supervisors and staff of any phlebotomy procedural/equipment changes/updates
• Demonstrate a high level of professionalism in interactions with UMHS staff and patients

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• High school diploma
• Working experience in area of training
• 2-5 years of professional experience
• Requires frequent standing, walking, sitting, hand pipetting for long periods of time and the ability to lift 25 lbs

Desired Qualifications*

• Bachelor's or an associate degree with equivalent experience.
• Knowledge of testing performed in various laboratories.
• Familiarity with industry standards and best practices
• Thorough knowledge and experience in Pediatric and Adult techniques, including indwelling, port access and capillary procedures required.
• Ability to translate complex problems and concepts into training.
• Experience in instructional methods and/or development of programs is desired.
• Must have the ability to organize and prioritize work, communicate effectively, recognize problems and take appropriate action, and work independently.
• Must be able to work in a diverse workforce.
• Strong presentation skills
• Experience with Microsoft Office applications
• Experience with SCCSoft Computer
• Experience with Epic Systems Software

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This full time, 40 hour position is generally on the day shift but may require evenings and Saturdays.

Work Locations

This position will rotate among Point of Care sites throughout South East Michigan as needed.

Additional Information

Working Conditions

Works with infectious disease and/or hazardous materials.

May have exposure to noise from laboratory equipment.

Background Screening

Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.