Training Specialist II - Revenue Cycle

1000 Owensboro Health, Inc.; Owensboro (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Owensboro Health System is seeking a Revenue Cycle Training Specialist responsible for developing and delivering Epic and Revenue Cycle training across departments. The role emphasizes education, staff coaching, and compliance oversight to ensure proficient use of Epic and related systems.

The ideal candidate will have a minimum of 3 years' experience, a Bachelor’s degree in a related field, and Epic certifications upon hire.

Qualifications

• Minimum 3 years' relevant experience in a training role
• Bachelor's degree or higher in related field
• Epic Systems certification(s) required upon hire with Epic Care Ambulatory, Cadence, MyChart, or related modules

Responsibilities

• Develops, coordinates, and delivers Epic and Revenue Cycle training programs for staff using adult learning principles and competency-based methods.
• Conducts classroom, virtual, one-on-one, and at-the-elbow training related to Epic applications and Revenue Cycle workflows.
• Develops and maintains training materials, learning activities, and assessments to support staff performance.
• Uses Epic, HealthStream, and LMS tools to identify knowledge gaps and monitor training effectiveness.
• Provides ongoing operational support and guidance to end users on Epic functionality and best practices.

Skills

Epic Training Delivery

Revenue Cycle Knowledge

Adult Learning Principles

Instructional Design

Public Speaking

Team Collaboration

Education

Bachelor's degree or higher in related field

Tools

Epic

HealthStream

Learning Management System (LMS)

Job description

Weekend Requirements: As Needed | Work Hours: 8:00am - 5:00pm Mon - Fri mostly | Status: Full Time - 1.0 FTE (80 hours per pay period) | Entity: Owensboro Health System | Department: Finance

Job Summary

Develops and provides services for Revenue Cycle departments, including education, training to staff and oversight of compliance and assessment of skills, and maintaining records.

Job Responsibilities

• Develops, coordinates, and delivers Epic and Revenue Cycle training programs for new and existing staff using adult learning principles, standardized curriculum, and competency-based instructional methods.
• Conducts classroom, virtual, one-on-one, and at-the-elbow training related to Epic applications, Revenue Cycle workflows, departmental operations, and integrated software solutions.
• Develops and maintains training materials, learning activities, competency assessments, and educational resources to support operational effectiveness and user proficiency.
• Utilizes Epic, HealthStream, and other available reporting tools to identify knowledge gaps, monitor training effectiveness, recommend coaching opportunities, and support continuous learning initiatives.
• Provides ongoing operational and application support to end users by addressing workflow questions, reinforcing standardized processes, and promoting effective use of Epic functionality.
• Recognizes varying learning styles and adapts instructional methods to meet individual and group training needs while fostering learner engagement and success.
• Collaborates with Information Technology, Revenue Cycle leaders, clinical and operational stakeholders, and Epic support teams to support training initiatives, workflow improvements, and system optimization efforts.
• Participates in the planning, implementation, and support of Epic, operational, and workflow-related projects as a representative of the Revenue Cycle Training Team.
• Assists with training administration activities, including training schedules, learning management systems, educational communications, reporting, and assigned departmental projects.
• Participates in Epic education team initiatives, instructional design efforts, team development activities, and problem-solving initiatives that enhance Revenue Cycle operations and end-user performance.
• Reviews application functionality, workflow processes, and system updates to ensure training content remains accurate, relevant, and aligned with organizational objectives.
• Serves as an advanced training resource for Revenue Cycle departments by providing consultation, coaching, and guidance related to Epic system utilization, workflow efficiency, and staff development.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Relies on experience and judgment to plan and accomplish goals.
• Must be able to work independently as well as in a team situation and meet deadlines.
• Must possess excellent organizational, presentation and listening/verbal skills.

Position Requirements

• Work Experience A minimum of 3 years' relevant experience as determined by the organization
• Education Bachelor's degree or higher in related field, as determined by the organization required upon hire.
• Additional Education Information A combination of education, training and experience may be considered in lieu of degree.
• Licensure/Certification/Registration Certified/Accredited through Epic Systems in one or more of the following applications; Epic Care Ambulatory, Epic Care Urgent Care, Benefits Engine, Cadence, Grand Central, Hello World, Hospital Outpatient Department, MyChart, Payer Platform, Prelude, Referrals and Authorization, Resolute - Hospital Billing and Professional Billing, Training Environment and Documentation or Welcome required upon hire.

Organizational Responsibilities

• Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests.
• Adheres to all organizational policies and procedures.
• Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• (Office Environment) Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs.: Rarely
• Lifting 25-75 lbs.: Rarely
• Lifting over 75 lbs.: Rarely
• Carrying 0-25 lbs.: Rarely
• Carrying 25-75 lbs.: Rarely
• Carrying over 75 lbs.: Rarely
• Pushing/Pulling 0-25 lbs.: Frequently
• Pushing/Pulling 25-75 lbs.: Rarely
• Pushing/Pulling over 75 lbs.: Rarely
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently
• Hazardous Drug Risk Exposure: Risk Level: No-Risk

Owensboro Health Core Commitments

• INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
• RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
• TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
• INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
• SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
• EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities we serve in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 providers at more than 30 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center. Click here to learn more about Owensboro Health.