Training Specialist I - Revenue Cycle

1000 Owensboro Health, Inc.; Owensboro (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Owensboro Health System in Kentucky is seeking an Education Specialist for Revenue Cycle staff training. You will design and deliver Epic training programs using established curricula for end users across departments.

You will conduct classroom, virtual, and one-on-one sessions, evaluate knowledge with assessments, and provide ongoing support to ensure consistent Epic workflows and system proficiency across the organization.

Qualifications

• 2+ years of relevant Revenue Cycle training experience.
• Associate's degree or higher or diploma required on hire.
• Combination of education, training and experience may be considered in lieu of degree.

Responsibilities

• Delivers Epic training programs for Revenue Cycle end users using established curriculum and materials.
• Conducts classroom, virtual, and individual training on Epic system functionality and workflows.
• Administers knowledge assessments and hands-on training exercises.
• Provides ongoing support to end users for Epic workflows and system functionality.
• Collaborates with internal stakeholders to support training delivery and user adoption.
• Participates in Epic education team meetings and training initiatives.
• Assists with routine reporting and system reviews as part of departmental activities.

Skills

Epic training

Adult learning principles

Knowledge assessments

Training delivery

End-user support

Remote support

Instructional design

Team collaboration

Education

Associate's degree or higher

Diploma in related field

Tools

Epic

HealthStream reports

Job description

Weekend Requirements: As Needed | Work Hours: 8:00am - 5:00pm Mon - Fri mostly | Status: Full Time - 1.0 FTE (80 hours per pay period) | Entity: Owensboro Health System | Department: Finance

Job Summary: Responsible for education of staff within Revenue Cycle departments across the organization.

Job Responsibilities:

Delivers Epic training programs for Revenue Cycle end users utilizing established curriculum and training materials. Conducts classroom, virtual, and individual training sessions regarding Epic system functionality, departmental workflows, and related software applications. Utilizes adult learning principles to educate and support new and existing staff. Administers knowledge assessments, competency evaluations, and hands‑on training exercises. Provides ongoing support and assistance to end users regarding standard Epic workflows and system functionality. Provides in‑person, telephone, and remote support to reinforce established workflows and operational processes. Assists in maintaining training documentation, learning materials, schedules, and educational resources. Participates in Epic education team meetings, training initiatives, and departmental activities. Assists with routine reporting, system reviews, and other assigned departmental activities. Collaborates with internal stakeholders to support training delivery and user adoption efforts. Utilizes Epic and HealthStream reports to identify knowledge gaps for users and identifies team members in need of coaching and proactively ensures that the applications are being used efficiently and effectively. Participates in instructional design, team building, and problem‑solving programs for Epic application end‑users to ensure knowledge and proficient understanding to enhance the overall Revenue Cycle operations.

Skills and Attributes:

Requires critical thinking skills and decisive judgment. Works under general supervision. Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience A minimum of 2 years' relevant experience required Education Associate's degree or higher or Diploma in related field required upon hire. Additional Education Information A combination of education, training and experience may be considered in lieu of degree. Licensure/Certification/Registration No licensure/certification/registration required.

Organizational Responsibilities:

Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

This job description describes the general nature and level of work required by the position. It is not intended to be an all‑inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at‑will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

(Office Environment) Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs.: Rarely Lifting 25-75 lbs.: Rarely Lifting over 75 lbs.: Rarely Carrying 0-25 lbs.: Rarely Carrying 25-75 lbs.: Rarely Carrying over 75 lbs.: Rarely Pushing/Pulling 0-25 lbs.: Frequently Pushing/Pulling 25-75 lbs.: Rarely Pushing/Pulling over 75 lbs.: Rarely Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Frequently Repetitive Foot/Leg Movements: Rarely Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Rarely Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Hazardous Drug Risk Exposure: Risk Level: No‑Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities we serve in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 providers at more than 30 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center.

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