Training Specialist - CRM

VEGA Americas; Mason (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

VEGA Americas is seeking a CRM Training Specialist to train users on VEGA CRM App and related software. The role involves visiting branch offices to deliver training, testing software, and collaborating with the Global CRM team on development and troubleshooting.

The position emphasizes maintaining CRM configurations and producing data-driven reports for internal users. The candidate will install and validate software upgrades, assist users with access and resources, and respond to inquiries to

Qualifications

• Associates degree or equivalent required.
• Six months of related experience preferred.
• Ability to train users on software and CRM systems.

Responsibilities

• Trains users on software usage and best practices.
• Trains users on VEGA's CRM App.
• Travels to branch offices to train and support users.
• Tests software for quality control and new functions.
• Collaborates with Global CRM team on training and troubleshooting.
• Maintains CRM software and user services (configurations, apps).
• Collects data sets and formats reports for internal users.
• Installs and tests software upgrades.
• Verifies system operation and reports issues to management.
• Responds to CRM users' needs and inquiries about system access.

Skills

CRM training

Software testing

User support

Data reporting

Education

Associates degree or equivalent

Tools

VEGA CRM App

Reports tooling

Job description

Job Opportunity – CRM Training Specialist with VEGA America in Mason, OH, 45036

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KEY RESPONSIBILITIES

• Trains users on software usage and best practices.
• Trains users on VEGA`s CRM App and best practices.
• Travels to branch offices in order to train and support users.
• Test software for quality control and new functions.
• Works with Global CRM team on training, development, and troubleshooting of VEGA`s CRM.
• Maintains CRM software and user services such as configurations and software applications.
• Collects data sets for internal users and formats reports based on that data.
• Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to the needs and questions of CRM users concerning systems operation, access to resources on the network and the operation of various software programs.
• Responds to inquiries and diagnoses system software, and operator problems. Replaces defective or inadequate software packages. Refers major hardware problems to manager for correction. Recommends or performs minor remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

REQUIREMENTS

• Associates Degree or equivalent from a two-year College
• AND six (6) months of related experience

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you’ll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don’t take it from us alone, VEGA has been awarded a Cincinnati Enquirer’s Top Workplace Award for 10 years running!

Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability

This position is onsite and located at 3877 Mason Research Pkwy, Mason, OH 45036.