Training Specialist

American Public University System; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

An online education provider in the United States is looking for a Training Specialist to enhance organizational capability through training programs. The ideal candidate should have a Bachelor's degree, experience in student services, and strong communication skills. You'll track program effectiveness and work closely with business units to ensure successful training initiatives. Flexible working arrangements may be available. Join us to make a positive impact on student engagement and education quality.

Benefits

Career advancement opportunities

Supportive work environment

Flexible working arrangements

Qualifications

• Bachelor's degree or 6+ years in a student service-related role.
• Minimum 1 year in student service operations.
• At least 2 years in training or student-facing quality assurance.

Responsibilities

• Develop and maintain expertise in training delivery.
• Facilitate training programs to enhance organizational capability.
• Track training effectiveness and completion rates.
• Partner with business units for successful training initiatives.
• Monitor trainee progress and maintain records.

Skills

Communication skills

Proficiency in Microsoft Office

Training and coaching

Education

Bachelor's degree

Tools

Salesforce

Content management software

Job description

Employer Industry: Online Education

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on student engagement and education quality
- Flexible working arrangements may be available
- Engage with a diverse student population, including military and public service communities

What to Expect (Job Responsibilities):
- Develop and maintain functional expertise in the delivery of training for assigned content areas
- Serve as a facilitator for various training programs to enhance organizational capability
- Track training program effectiveness and completion rates to ensure quality
- Partner with business units to drive successful unit-wide training initiatives
- Monitor the progress of trainees and maintain records of training and development activities

What is Required (Qualifications):
- Bachelor’s degree or a minimum of 6 years in a student service-related role
- Minimum of 1 year of student service experience in operations (with 2 years preferred)
- Minimum of 2 years of training, coaching, or student-facing quality assurance experience
- Excellent verbal and written communication and presentation skills
- Proficiency in Microsoft Office Suite and knowledge of content management software; Salesforce experience is a plus

How to Stand Out (Preferred Qualifications):
- Experience in higher education or online learning environments
- Proven ability to develop expert knowledge of programs and processes
- Skills in data analysis and reporting related to training effectiveness

#OnlineEducation #TrainingSpecialist #CareerGrowth #StudentEngagement #QualityAssurance

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