Training Specialist

Credibly; Southfield (MI); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible hybrid work

Generous PTO

8 Company holidays

Parental leave

401k with company match

Medical insurance

Dental & Vision

HSA and FSA

Life insurance

Short-term disability

Job summary

Credibly, based in Southfield, MI, seeks a Training Specialist to design and deliver engaging training for online and in-person formats. You will own onboarding and create department-specific curricula while partnering with leaders to tailor programs.

The role focuses on ongoing development and maintaining robust training libraries. You will lead LMS administration, gather metrics, and refine content to support continuous employee growth in a dynamic fintech environment.

Qualifications

• Bachelor's degree in Human Resources, Instructional Design, Education, Business, or related field; or equivalent experience.
• 2–4 years of corporate training, instructional design, or talent development.
• Experience creating instructional content for digital e-learning and in-person settings.

Responsibilities

• Design, build, and facilitate training programs for online and live instruction.
• Own onboarding experience and new-hire training across all departments.
• Partner with managers to identify skill gaps and co-design learning tracks.
• Develop ongoing learning initiatives and refreshers to improve skills.
• Oversee daily training logistics, scheduling, and LMS administration.
• Provide operational leadership for training and department continuity.
• Collect feedback and metrics to optimize content.
• Maintain training documentation and records.

Skills

Corporate training

Instructional design

LMS administration

Public speaking

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Articulate Storyline

Canva

Job description

Training Specialist

Southfield, MI

Who We Are:

A Top Place to Work!

We believe in small businesses and the people who grow them. At Credibly, we leverage cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and merchant cash advances to lines of credit, we offer a suite of financing products that can accommodate nearly any stage of business development or credit profile.

Founded in 2010 with offices in Michigan, New York, and Arizona, we have provided access to over $3.1 billion to more than 61,000 small businesses nationwide. On top of being nominated as one of Crain’s 50 fastest growing companies in New York and making several appearances on the Inc. 500 list, Credibly was also recently named a Top 25 Lending Technology Company by The Financial Technology Report.

The Opportunity:

As a Training Manager at Credibly, you will play a critical role on the People and Culture team by owning the execution, design, and management of employee learning programs. In this position, you will create and deliver comprehensive content for both online e-learning and live, in-person training. Partnering closely with department leadership, you will build tailored onboarding experiences, implement department-specific curricula, and lead ongoing development programs that continually refine team skill sets. This role offers an exciting opportunity to serve as an operational lead in learning and development while driving professional growth across a dynamic organization.

What You Will Do:

• Design, build, and facilitate engaging training programs for both online (e-learning) platforms and live instruction.
• Own and manage the end-to-end employee onboarding experience and new-hire training tracks across all departments.
• Partner directly with department managers to evaluate skill gaps and co-design tailored training programs for their teams.
• Develop continuous learning initiatives and refresher courses to refine skills and support long-term employee development.
• Oversee daily training logistics, course scheduling, and Learning Management System (LMS) administration.
• Provide operational leadership for the training function, ensuring seamless continuity of learning initiatives and department operations.
• Gather participant feedback and performance metrics to continually optimize learning content.
• Maintain organized and up-to-date training documentation, employee completion records, and instructional course libraries.

Who You Are:

• Bachelor's degree in Human Resources, Instructional Design, Education, Business, or a related field; or equivalent experience.
• 2–4 years of experience in corporate training, instructional design, or talent development.
• Proven experience creating instructional content for both digital e-learning platforms and interactive classroom settings.
• Strong collaborative skills with a track record of partnering effectively with cross-functional managers to translate business needs into learning tracks.
• Demonstrated leadership capability with the ability to manage training operations and projects independently.
• Exceptional organizational skills, high attention to detail, and strong time management.
• Excellent public speaking, presentation, and interpersonal communication skills.
• Appetite for further growth into a management position to build out a training and development team

What Makes You Special:

• Hands-on experience with modern Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate Storyline, Canva, or similar software).
• Prior experience in the financial services or fintech industry.
• Professional certifications in talent development, instructional design, or training (e.g., CPTD, ATD, or equivalent

How You Will Benefit:

• Flexible working conditions, via hybrid remote/in-office work
• Generous PTO package
• 8 Paid Company Holidays
• Paid Parental Leave, Bereavement, and Jury Duty
• 401k with company match (and 100% vesting after 2 years)
• Medical insurance through BCBSM or BCN
• Dental and Vision provided by BCBS?
• HSA and FSA available, including LPFSA and Dependent Care
• Company paid life insurance and short-term disability
• Additional optional insurances