Training Specialist

Citizens Alliance Bank; Northern (KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Citizens Alliance Bank is seeking a Training Specialist to support onboarding and ongoing education for all staff, ensuring knowledge to serve customers effectively and compliantly.

Under the Training Manager, you will update policies, develop reference materials, and coordinate training curricula to improve productivity across departments.

This role requires strong organization, confidentiality, and collaboration with vendors; some travel to industry schools may be required.

Qualifications

• High School diploma or GED is required.
• Continuing education to maintain job knowledge is required.
• Three to five years of customer service experience is required.
• Advance proficiency in Microsoft Office is preferred.

Responsibilities

• Assist and support onboarding training and education curriculum for new employees.
• Assist with refresher training to ensure knowledge and proficiency for customer service.
• Help design and develop training materials and schedule new and existing curricula.
• Support core system workflow management updates to standardize processes.
• Update and redevelop critical operation and lending resource materials.
• Develop procedures, guides, videos and webcasts for training and reference purposes.
• Maintain strong relationships with personnel and vendors for high-quality service.
• Prioritize workload and maintain confidentiality of sensitive information.
• Travel to trade and industry schools and seminars as needed.

Skills

Customer service experience

Education

High School diploma or GED

Continuing Education to maintain job knowledge

Tools

Microsoft Office Suite

Job description

Description

Position Summary

The Training Specialist will perform a wide variety of duties associated with the training and education of all Citizens Alliance Bank personnel, which includes on-boarding new employees and refresher training for existing employees to ensure they have the knowledge and proficiency to service our customers.

Under the direction of the Training Manager, the Training Specialist will assist with updating and revising existing policies, procedures, and resource guides to ensure the full use of the available technology and automation within our core system and ancillary platforms to improve the productivity and efficiency of operations personnel.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

Essential Functions

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Assist and support the Training Manager in the development and implementation of both an onboarding training and education curriculum for new employees.
2. Assist with refresher training for existing personnel to ensure their knowledge and proficiency as they prepare to serve our customers.
3. Under the direction of the Training Manager this position will assist with the design and development of training reference materials and the scheduling and execution of the new and existing employee training curriculum.
4. Assist and support the Training Manager in the development, documentation, and implementation of the core system workflow management system to streamline and standardize processes organization wide for accuracy and consistency purposes.
5. Assist and support the Training Manager in the updating and redevelopment of critical operations and lending resource materials for employee reference and use.
6. Assist the Training in the identification, design, and development of procedures and resources, reference guides, and videos and webcast materials for training and reference purposes for operations personnel.
7. Excellent organizer who knows how to prioritize and execute tasks in accordance with timelines; sense of urgency and understanding criticality of situation.
8. Cultivates strong relationships with all personnel and vendors to ensure the delivery of high-quality service, on-going communication needs, and operational consistency.
9. Ability to prioritize workload.
10. Maintain complete confidentiality regarding sensitive customer and proprietary information.
11. All employees are expected to exemplify and follow our core values.
12. Regular attendance and punctuality when reporting to work.
13. Travel for trade and industry schools and seminars as needed.
14. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.
15. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.
16. Perform other duties as assigned and requested.

Core Values

• Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.
• Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.
• Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.
• Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.
• Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

The employer has the right to revise this position description at any time. The position description is not a contract for employment.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.

Requirements

Education and Experience

• Required - High School diploma or GED.
• Required - Continuing Education to maintain job knowledge.
• Required - Three to Five years of customer service experience.
• Preferred – Advance Proficiency in Microsoft Suites.