Training Officer - Conductor Flag

MTA; New York (NY); Hybrid; USD 120,000 - 146,000; Full time

Job summary

MTA Metro-North Railroad is seeking a Training Officer-Conductor Flag to deliver comprehensive training for new hires and incumbents, while overseeing onboarding and performance evaluations. You will coordinate with multiple departments, manage trainee schedules, and maintain thorough records to ensure program success.

The role requires deep knowledge of safety rules, metro operations, and conductor procedures, with the ability to mentor and develop new Training Officers across shifts and

Qualifications

• Two years of related experience may be substituted for degree.
• Associate Degree or higher preferred.
• Must demonstrate ability to deliver training and maintain records.

Responsibilities

• Deliver training programs: new hire, regulatory, refresher, induction.
• Evaluate trainee performance and counsel as needed; may terminate from program.
• Develop onboarding for Training Officers and mentor new staff.
• Establish peer review among Training Officers; share best practices.
• Ensure programs meet regulatory and safety requirements; document feedback.
• Maintain training records and coordinate with client departments.
• Provide SME input on training content and improvements.
• May require nonstandard hours and shifts.

Skills

General training techniques

MS Office

Deliver classroom & field training

Trainer qualification

Safety practices

Identify unsafe conditions

Trainee management

Communication & partnership

Deadline management

Regulatory awareness

Safety focus

Leadership & teamwork

Planning & organizational

Independence at work

Customer focus

Shift & location flexibility

Training design & evaluation

Performance problem analysis

IT-enabled training delivery

Metro-North manuals knowledge

Terminal access

eHOS & TIMS (Preferred)

Training development & delivery (Pref)

Supervisory experience (Pref)

Flagging on MNR property (Pref)

MNR Conductor qualifications (Pref)

Education

Associate Degree or equivalent

Tools

eHOS

TIMS

Job description

Description

Job Title: Training Officer-Conductor Flag

Department: Operations Training

MTA Agency: Metro-North Railroad

Primary Location(s): New York, NY

Salary Range: $133,020.72

Regulated/Safety Sensitive: Yes. Non-DOT Regulated/Safety Sensitive

Union Affiliation: Non-agreement

Closing Date (if applicable) : UntilFilled

Shift (if applicable) :

Title 55-a (yes or no): Not Applicable

Other: Telework eligible

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

This position is responsible for delivering training and assisting with new hire and Incumbent Conductor and Conductor flag classes, and all other Conductor training needs. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue in the program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, recordkeeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities.

RESPONSIBILITIES

• Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.


• Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate in performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance and coordinate with client department(s).


• Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team-teaching with fully qualified Training Officers, provide regular peer-to-peer feedback.


• Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.


• Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or perform program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs and provide documented feedback to the development process.


• Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.


• Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.


• Performs other duties as assigned. Complies with all policies and standards.


• May be required to work hours outside regular work hours, as applicable.


• Observes the work performed by contractors, as applicable.


• Reviews invoices and approves them if the work has contractual standards, as applicable.


• Addresses performance issues with the contractor, when possible, as applicable.


• Escalates issues to other parties when needed, as applicable.

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• General training and development techniques and practices Required


• Microsoft Office Suite and/or comparable applications (working knowledge) Required


• Deliver training in a classroom and field setting Required


• Achieve appropriate qualification as a trainer Required


• Model and communicate safe practices in all aspects of work Required


• Proactively identify and correct unsafe conditions and work practices Required


• Manage day-to-day activities of trainees Required


• Build a foundation of communication and partnership Required


• Change priorities while meeting deadlines Required


• Keep current with business trends, rules/regulations, and the training implications Required


• Focus on/practice of safety Required


• Strong leadership skills with the ability to motivate and foster teamwork Required


• Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills Required


• Ability to work with minimal supervision Required


• Appropriate focus on internal and external customers Required


• Ability to work various shifts and locations to support operations 24 hours/7days a week Required


• Design, develop, implement, facilitate, evaluate, and measure training and development activities Required


• Analyze performance problems and implement solutions Required


• Deliver effective and efficient training processes and services tailored to unique business needs Required


• Apply information technology to rapidly deliver high-quality training products and services Required


• In-depth knowledge of Metro-North’s On-Board Service Manual, On-Board Revenue Manual, MN290, MN401, safety rules, and other safe work practices, or ability to demonstrate required knowledge within 9 months Required


• Ability to work out of any of Metro-North’s terminals Required


• Working knowledge of relevant operations systems, including, but not limited to, eHOS and TIMS Preferred


• Experience in developing and delivering training. Preferred


• Supervisory experience. Preferred


• Qualified in Metro-North Operating Rules and Roadway worker manual. Preferred


• 3 years' experience flagging on MNR property. Preferred


• 2 lined qualified on MNR Physical Characteristics. Preferred


• Licensed MNR Conductor.

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s Degree (AA) in a related field. Demonstrated equivalent experience, education and/or technical credentials to include two additional years of related experience may be considered in lieu of degree. Required

The following is/are preferred: None

LICENSES AND CERTIFICATIONS

• Valid Driver’s License Required


• Certified Conductor with either Physical Characteristics on at least one Metro-North line or ability to obtain within 9 months Required


• Qualified MNR flag Conductor Required


• Certified Conductor, or prior certification with ability to rapidly recertify Required


• Current qualification in Metro-North operating rules, or ability to qualify within 9 months Required


• Physical Characteristics on at least one Metro-North line or ability to obtain within 9 months Required


• Qualified Conductor or Locomotive Engineer on multiple Metro-North lines Preferred

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.


• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.


• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.