Training Officer

International Rescue Committee; New York (NY); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Remote work

Travel up to 20%

Comprehensive benefits

Job summary

International Rescue Committee (IRC) seeks a Training Officer to lead capacity-building for newcomer and refugee services. The role combines training delivery, technical assistance, and resource development to strengthen service providers across the U.S.

You will manage a portfolio of trainings, collaborate with subject-matter experts, and contribute to program monitoring and evaluation. This is a remote role with travel up to 20%.

Qualifications

• Master’s Degree in a relevant field (e.g., MSW) or equivalent experience.
• Minimum 6 years of direct service experience with refugees and/or ORR-eligible populations.
• Experience providing training and technical assistance to build capacity of refugee service providers.
• Experience delivering client-centered, trauma-informed, and strength-based services for refugees.
• Experience providing pre- and post-arrival services to newcomers, connecting them to education, financial, medical and community resources.

Responsibilities

• Develop and deliver training related to refugee and newcomer services (webinars, self-paced, e-learning, in-person).
• Provide consultation and resources via email/virtual meetings to refugee service providers across the U.S.
• Produce written learning resources (guides, blogs, toolkits).
• Incorporate feedback from internal and external reviewers.
• Lead multimedia resources (e-learning modules, videos, podcasts) with cross-team collaboration.
• Coordinate a monthly community of practice on refugee/newcomer topics.
• Support Switchboard’s annual TTA workplan and ensure trainings are delivered on time and on budget.
• Monitor TTA outputs and outcomes, analyze feedback data with M&E team.

Skills

Training delivery

Technical assistance

Capacity-building

Project management

Monitoring & Evaluation

Stakeholder engagement

Public speaking

MS Office

Zoom

Education

MSW or related degree

Tools

MS Office Suite

Zoom

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Training Officer will be responsible for leading the development and delivery of capacity-building initiatives related to newcomer and refugee services. This role includes providing training and technical assistance to service providers to support them in addressing the general resettlement and case management needs of refugees and newcomers. This role requires prior direct service experience working with clients, subject matter experts, and/or partners to develop culturally responsive service plans to address individual and family client needs utilizing a broad range of approaches, including client-centered, strength-focused, and trauma-informed to meet the social, safety and stability of newcomers.

This staff will be responsible for producing and maintaining high-quality performance by collaborating with experts, designing effective resources, and facilitating learning experiences that contribute to improving outcomes for children, adults, and families.

Major Responsibilities

• Training and Technical Assistance: Develop and deliver training related to refugee and newcomer services, to include webinars, self-paced, e-learning courses, online certificate courses, in-person training, etc.
• Provide consultation, guidance, and recommended resources via email and/or virtual meetings to refugee service providers across the U.S., in response to questions and technical assistance requests
• Produce written learning resources including blog posts, information guides and toolkits
• Incorporate feedback from internal and external reviewers
• Lead development of multimedia resources, including e-learning modules, videos, and podcasts, in collaboration with colleagues across teams
• Coordinate a monthly community of practice focused on refugee and newcomer emerging topic needs

Project Management

• Contribute to the creation of Switchboard’s annual training and technical assistance (TTA) workplan.
• Ensure related trainings and learning resources are developed and delivered on time and on budget.
• Use effective communication and collaborative skills with a wide range of stakeholders
• Manage external subject matter expert/consultant relationships and project plans as they contribute to the development of related TTA.

Monitoring and Evaluation (M&E)

• Oversee tracking of related TTA outputs and outcomes against targets (materials developed, trainings delivered, individuals participating, etc.)
• Together with Training Officers and Switchboard’s M&E team, review and analyze feedback data from related TTA participants
• Oversee provision of inputs into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned

Experience

• Master’s Degree in a relevant field, such as Master of Social Work (MSW) or equivalent experience.
• Minimum 6 years of direct service experience with refugees and/or other ORR-eligible populations
• Experience providing training and/or technical assistance to build the capacity of refugee service providers
• Experience providing client-centered, trauma-informed, and strength-based services for refugees
• Experience providing pre- and post-arrival services to newcomer clients, supporting their access to educational, financial, medical, social, and community resources while promoting self-sufficiency

Preferred

• Licensed Clinical Social Worker (LCSW), Master of Social Work (MSW), or equivalent experience
• Direct service work experience in refugee and newcomer education services
• Lived experience with forced displacement or shared background with newcomer populations
• Experience managing external subject matter experts and/or consultants
• Experience contributing to project M&E (data collection, management, and reporting)
• Experience with evidence-based programming

Knowledge, Skills And Abilities

• Working knowledge of programs and services related to client-centered services for refugees and newcomer families
• Excellent verbal and written communication skills, with fluency in English; including engaging public speaking abilities
• Self-starter with ability to work both independently and collaboratively as a part of a team
• Capacity to give and receive constructive feedback
• Strong organizational and project management skills, with the ability to manage multiple competing deadlines and efficient time management
• Adequate technology literacy including intermediate knowledge of MS Office Suite (Teams, Word, PowerPoint, Excel), and Zoom, with adaptability to learning new and innovative technology.
• Strong attention to detail

Language Skills: Fluent in written and spoken English.

Working Environment: This position is a remote working environment. Required domestic travel up to 20%.

Compensation: (Pay Rate: $70,000 - $85,000/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.