Training Manager

Egreenservices; Santa Ana (CA); On-site; USD 128,000 - 198,000; Part time

Benefits offered by this job

Paid learning

Health coverage

Mentorship

Flexible Santa Ana setup

Job summary

Starbucks in Santa Ana, CA is seeking an internship Training Manager to drive onboarding, mentorship, and process improvements on the local team.

The role emphasizes ownership, accountability, and delivering results while maintaining Starbucks standards. The candidate will partner with operations to ensure timely delivery of training and quality outcomes, with a focus on developing generalist capabilities at the Santa Ana site.

Qualifications

• Reliable, accountable, and committed to following through.
• The composure to deliver bad news early and clearly.
• Solid understanding of general best practices and industry standards.
• Customer-focused outlook with strong interpersonal skills.
• Demonstrated ability to teach what you know to someone greener.
• Comfort owning a number that goes up or down because of you.
• Comfort defending a recommendation in front of skeptics.

Responsibilities

• Resolve customer concerns with patience and a focus on outcomes.
• Spot the Santa Ana pattern in feedback before it becomes a complaint.
• Onboard, mentor, and guide newer team members when called upon.
• Meet established deadlines while upholding Starbucks quality standards.
• Own your mistakes loudly and your wins quietly.
• Keep Starbucks's Santa Ana, CA site running while improvements ship underneath.
• Identify gaps in current procedures and recommend workable fixes.

Skills

Customer focus

Interpersonal skills

Mentoring

Teaching

Data-driven decisions

Job description

This internship Training Manager role at Starbucks rewards 7 of general instinct more than any certificate ever could. The thing worth noting is how much Starbucks trusts you here — $128,000 - $198,000, general ownership, and a long runway, all from 8 years in.

Key Responsibilities

• Resolve customer concerns with patience and a focus on outcomes
• Spot the Santa Ana pattern in feedback before it becomes a complaint
• Onboard, mentor, and guide newer team members when called upon
• Meet established deadlines while upholding Starbucks quality standards
• Own your mistakes loudly and your wins quietly
• Keep Starbucks's Santa Ana, CA site running while improvements ship underneath
• Identify gaps in current procedures and recommend workable fixes

What You'll Bring

• Reliable, accountable, and committed to following through
• The composure to deliver bad news early and clearly
• Solid understanding of general best practices and industry standards
• Customer-focused outlook with strong interpersonal skills
• Demonstrated ability to teach what you know to someone greener
• Comfort owning a number that goes up or down because of you
• Comfort defending a recommendation in front of skeptics

Since day one, Starbucks has been on a low-drama mission to reshape general from its base in Santa Ana, CA. We believe the best general decisions get made closest to the work, not three floors up.

Salary opens at $128,000 - $198,000 and the perks compound: paid learning, health coverage, mentorship, and a flexible Santa Ana, CA setup.