TRAINING MANAGER

Chukchansigold; Coarsegold (CA); On-site; USD 43,000 - 58,000; Full time

Job summary

Chukchansi Gold is seeking a Training Manager to oversee the development and facilitation of training programs at CGRC. This role involves managing the Learning Management System, conducting needs assessments, and ensuring regulatory compliance. Candidates should possess a Bachelor's degree in training or a related field along with relevant experience. Strong communication and organizational skills are essential for success in this position, which also includes supervisory responsibilities.

Benefits

Medical and vision benefits

401K with employer match

Reduced workday hours

Paid time off

Discounts for local attractions

Qualifications

• Bachelor's degree required with 3-4 years of experience in training or equivalent.
• Strong organizational and communication skills needed.
• Knowledge of instructional methods and computer literacy.

Responsibilities

• Manage development and coordination of all CGRC training programs.
• Conduct needs assessments and manage the Learning Management System.
• Supervise training staff and ensure compliance with training records.

Skills

Communication skills

Organizational skills

Time management

Bilingual Spanish/English

Education

Bachelor's degree in training or related field

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:

SUMMARY: Manage the development, implementation, coordination, and facilitation of all CGRC training programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Interacts effectively with the public and Team Members, performs excellent customer service at all times. Conducts needs assessments to determine appropriate training and development programs. Manages the development, implementation, and facilitation of all training programs for CGRC. Formulates curriculum outlines and instructional methods for individual and group training, lectures, demonstrations, conferences, meetings, and workshops. Reviews and evaluates existing and proposed programs and recommends modifications. Manages Learning Management System capacity to provide recurrent and/or specialized training content. Tracks and monitors training participation and regulatory compliance, notifying department leaders of deficits. Assists with the annual budget process. Manages Guest Service training programs, coordinates audits, tracks, monitors, and reports progress to Executive Leadership. Ensures accurate training records via Learning Management System and maintains training materials and inventories. Participates in the Team Member Engagement Committee to support engagement activities aligned with CGRC’s Guest Service philosophy. May assist or provide temporary coverage in other HR areas. Performs any other reasonable requests by management, including event ushering and ticket processing.

SUPERVISORY RESPONSIBILITIES: Directly supervises Training Coordinator, Trainers, and other staff, including hiring, training, performance appraisal, and discipline, in accordance with policies and laws.

PERFORMANCE REQUIREMENTS: Demonstrates excellent work habits, professionalism, and service. Exhibits strong communication, organization, and time management skills. Shows a desire to succeed and help others succeed. Participates in open communication and provides feedback. Serves as a contributing team member to enhance operations.

QUALIFICATIONS: Bachelor's degree in training, organizational development, education, or related field, with 3-4 years of experience in training, or equivalent combination. Attention to detail, strong organizational and communication skills, knowledge of instructional methods, and computer literacy required. Bilingual Spanish/English preferred.

SKILLS: Ability to interpret business materials, write reports and manuals, and present information effectively. Mathematical skills include basic arithmetic, ratios, and graph interpretation. Reasoning skills include problem-solving and interpreting instructions.

PHYSICAL DEMANDS & WORK ENVIRONMENT: Regular talking, hearing, standing, walking, handling objects, sitting, reaching, and occasional lifting up to 25 pounds. Work environment includes moderate noise, louder on the casino floor, with exposure to smoke-filled environments.