Training & LMS (Sr. Human Resources Analyst)

City of Charlottesville; Charlottesville (VA); On-site; USD 75,000 - 94,000; Full time

Benefits offered by this job

13 paid holidays

Health insurance with employer contrib

Gym membership reimbursement

Tuition assistance

Professional development

Job summary

City of Charlottesville, in the Human Resources Department, is seeking a Learning and Development professional to administer the City’s LMS, coordinate New Employee Orientation, and design engaging training programs with external partners. The role focuses on curriculum development, evaluating training needs, and ensuring alignment with organizational goals.

Ideal candidates will have a background in public-sector HR or adult education, experience with LMS platforms (preferably SAP

Qualifications

• Bachelor’s degree + 3 years training/admin experience OR Associate’s degree + 5 years training/admin experience.
• Experience administering online learning platforms and coordinating instructor-led trainings.
• Ability to evaluate training needs and align programs with organizational goals.

Responsibilities

• Administers the City’s LMS and serves as main contact for LMS.
• Delivers New Employee Orientation and overview of policies, benefits, and procedures.
• Develops and coordinates training programs, calendars, and curriculum with vendors and internal teams.
• Maintains training materials, conducts surveys, and evaluates program effectiveness.
• Monitors budget and procurement related to training programs.

Skills

LMS administration

Training delivery

Vendor coordination

Program development

Education

Bachelor's Degree in HR/Adult Education/Public or Business Administration

Associates Degree in HR/Adult Education/Public or Business Administration

Tools

SAP SuccessFactors

Job description

General Summary

This position in the Human Resources Department is responsible for administering, coordinating, and implementing the City’s learning and development programs, to include overseeing the online Learning Management System (LMS) and content, instructor‑led courses through external partners/universities, programming recommendation and curriculum, new employee orientation, and related support functions. Reports to the Director or Deputy Director of Human Resources.

Preferred Benefits

The preferred starting hiring amount will be between $75,286.10 - $94,307.20 Annually. Starting offer is based on applicable education, experience, and internal equity. This full‑time, exempt, position offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer‑paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Choice of retirement plan:
• Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5‑year vesting period and requires an employee contribution of 5% of salary.
• Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.

Essential Responsibilities And Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Serves as the administrator and main point of contact for the City’s online Learning Management System (LMS).
• Conducts, delivers, and coordinates New Employee Orientation, providing overview on city policies, procedures, benefits, and other information necessary for newly hired employees.
• Develops, coordinates, conducts, and/or leads workshops, presentations, training programs, and related learning activities. Recommends, develops, reviews, implements, and communicates learning programs and activities aligned with organizational development goals, including internally developed training programs.
• Working with City and departmental leadership, evaluates training needs and develops programs that address identified needs and organization‑wide or department specific goals and objectives.
• Ensures department specific trainings are imported into online learning management system and kept up to date.
• Coordinates, reviews, and/or supports instructor‑led programs and materials, including working with vendors, colleges, and universities, to develop training programs which promote organizational effectiveness.
• Coordinates and develops training calendars, schedules and course curriculums; develops and maintains training manuals, reference library, training technology and other educational materials.
• Conducts various employee surveys; conducts follow‑up communication with participants and management to evaluate transfer of learnings to the workplace; and designs methods to evaluate effectiveness of programs.
• Maintains knowledge of available online course catalog, and participates in vendor enhancements, testing, and implementation.
• Provides technical assistance, guidance, and training to end‑user on the city’s online learning management system.
• Maintains oversight of the learning management system, including data integrity, maintenance, tracking, analysis, and reporting.
• When directed, prepares RFPs, procures and administers vendor products and manages contracts.
• Researches best practices in training and development, employee engagement, and keeps up to date on new and innovative techniques and training programs.
• Effectively monitors program budget and expenditures; makes recommendations for budget preparation/allocation.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

Other Duties

• May support HR projects within other functional areas.
• May provide training and guidance in specific areas of work to other HR team members.
• May supervise and/or mentor less experienced HR staff members.
• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience And Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education such as college.

• Bachelor’s Degree in Human Resources, Adult Education, Public or Business Administration or a related field AND 3 years of experience administering, developing, or implementing trainings or similar programs.

OR

• Associates Degree in Human Resources, Adult Education, Public or Business Administration or a related field AND 5 years of experience administering, developing, or implementing trainings or similar programs.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

• Must possess a valid Virginia Driver License and an acceptable driving record OR be able to provide own transportation to and from work, meetings, and related job sites.
• Required to successfully pass a pre‑employment background check and pre‑employment drug screen.

Preferred:

• Experience administering an online Learning Management System (LMS), preferably SAP SuccessFactors.
• PSHRA‑CP or SCP, HRCI‑PHR or SPHR, SHRM‑CP, ATD, or other equivalent certification.

Knowledge, Skills, Abilities And Other Characteristics

Job Knowledge

• Comprehensive knowledge of public sector human resources principles, practices, compliance, policies and procedures including ordinances and state and federal law.
• Thorough knowledge of training and delivery methodologies, techniques, and strategies.
• Thorough knowledge of training and development, performance and workplace learning.
• Thorough knowledge of organizational communication strategies.
• Thorough knowledge of research methods, data collection, report presentation and statistical analysis.
• Knowledge of online learning management software (SAP platforms), with ability to develop, maintain, and manage the city’s software.

Reading

• Intermediate: ability to read and understand written materials such as multi‑step instruction manuals, technical journals, laws and regulations, and reference materials.

Writing

• Advanced: ability to develop materials such as researched editorials, speeches, manuals, business letters, explanations, summaries, or critiques. Ability to tailor writing to specific audiences and explain complex thoughts and ideas in writing.

Math

• Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurements.

Communication Skills

• Advanced: Establishes and maintains effective working relationships with city staff, management, outside agencies, work groups, vendors, and the public. Ability to effectively present information in various group settings. Makes recommendations regarding policy development and implementation. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.

Independence and Decision‑Making

• Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

Technical Skills

• Advanced: Requires high level skills and extensive knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision‑making abilities are necessary to apply technical skills effectively.

Fiscal Responsibilities

• Monitors budget of assigned area and makes recommendations for program budget preparation.

Supervisory Responsibilities

• Lead Worker: Including oversight of quality, training, instructing, and mentoring. May be assigned to supervise others.

Other Characteristics

• Effective organizational and time management skills; sometimes under strict time constraints.
• Coordinate, prioritize and work on multiple activities under often stressful and busy conditions.
• Independently balances multiple complex tasks.
• Constant interruptions and requests for service.
• Working closely with others as part of a team.
• Maintains accurate records and files.
• Work effectively with sensitive and confidential issues and information.
• May require additional hours outside of normal schedule.
• May require dealing with angry, frustrated and or upset individuals.

Physical Conditions & Additional Information

Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Requires visits to other City offices and facilities, and occasional trips to other external offices or sites.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer;
• Must occasionally move about inside the office to access file cabinets, office machinery, etc. Must constantly position self to maintain files in file cabinets.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment

• Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level is usually moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970‑3490 or [e-mail].

The City of Charlottesville conducts job related background checks, reference checks, and pre‑employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.

Summary Of Employee Benefits

Updated February 9, 2026

Benefits cited represent those for regular 40‑hour employees and may differ for Management Level, Part‑Time, and/or Library positions. Long‑term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

• LEAVE:

Vacation

Need some time off? Use it, you earned it:

Years Worked

• 0 -
• 3 -
• 5 -
• 10 -
• 15 -
• 20 -
• 25+

Hours Accrued Biweekly

• 3.09
• 3.85
• 4.62
• 5.4
• 6.16
• 6.93
• 7.7

Sick

Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays

Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS

• New Years Day
• Dr. Martin Luther King Day
• Presidents’ Day
• Liberation & Freedom Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Eve
• Christmas Day
• 1 Floating Holiday

Volunteer Leave

Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full‑time employees receive up to 8 hours and all regular part‑time employees are eligible to receive pro‑rated leave each available each calendar year.

Delta Dental Plan

• INSURANCE: Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.
• Choose from two options:
• Select HMO with City‑funded HRA ($0 premium for employee‑only coverage)
• Choice POS ($13.02 biweekly premium for employee‑only coverage)
• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)
• Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand) not available for specialty drugs)
• Diagnostic and Preventative–100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
• $1,500 Annual benefit maximum
• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi‑weekly for employee‑only coverage. Dependent care coverage also available.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co‑pay
• $130 allowance for frames, after co‑pay, plus additional discounts where accepted.

Life Insurance

In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long‑Term Disability

Upon approval for along‑term illness or injury, you can receive up to 60% of your earnings after a 90‑day wait period.

Voluntary Benefits

Accident, Critical Illness, Hospital Indemnity insurance; Short‑Term Disability; Identity Theft Protection

• RETIREMENT:

Pension

• Choose from two (2) options:
• A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee’s earnings history, tenure of service, and age. Our plan has a 5‑year vesting period and an employee contribution of 5% of salary.
• A Defined Contribution 401a plan in which fixed contributions are paid into an individual’s account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement:

Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

• VOLUNTARY:

Wellness

• Gym Membership Reimbursement Program (up to $34.00 per month)
• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses
• Online wellness resources and Lunch‑and‑Learn Sessions

Employee Assistance Program

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement

• Up to $1,500 for job‑related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career‑related courses.

Flexible Spending Accounts

• Expense accounts available for healthcare, dependent care and parking/mass transit.

01

Please indicate your highest level of education below: (Must be verifiable in reference to the Education History section of your online application.)

• Bachelor's degree or higher in Human Resources, Adult Education, Public or Business Administration or a related field.
• Associate's degree in Human Resources, Adult Education, Public or Business Administration or a related field.
• I do not have one of the above degrees in a related field but believe I possess an equivalent combination of education and experience.
• None of the above.

02

Please indicate your years of experience administering, developing, or implementing trainings or similar programs? (Must be verifiable in reference to the Work History section of your online application.)

• No Experience
• Less than three (3) years
• Three (3) to less than five (5) years
• Five (5) to less than seven (7) years
• Seven (7) years or greater

03

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

04

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No
• Required Question