Training & Learning Coordinator

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Lantern Community Services, Inc. is seeking a Training & Learning Coordinator to support agency-wide workforce development.

You will coordinate training logistics, manage the Relias LMS, and ensure onboarding and professional development are delivered effectively across Lantern. Reporting to the Director of Training & Learning, you will work with HR, Compliance, and program leadership to organize training, track participation, and maintain audit-ready records while traveling to Lantern sites as

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of experience in training coordination or workforce development.
• Experience managing or supporting a Learning Management System (e.g., Relias) required.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities, deadlines, and stakeholders.
• Strong written communication and reporting skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Detail-oriented with strong accountability and follow-through.
• Ability to work collaboratively across departments.

Responsibilities

• Coordinate logistics for in-person and virtual trainings, including scheduling and facilitator support.
• Maintain and manage the agency-wide training calendar for consistency.
• Ensure training materials, attendance tracking, and documentation are standardized.
• Support leadership development and specialized training initiatives.
• Administer and maintain the Relias LMS with trainings assigned and tracked.
• Track training compliance and generate reports on participation and completion.
• Identify gaps in training completion and follow up with programs and staff.
• Develop learning pathways by role and coordinate New Hire Orientation.
• Track onboarding training completion and update HR and leadership.
• Maintain audit-ready training records per requirements.
• Compile and analyze training data to identify trends and drive improvement.
• Assist with post-training evaluations and feedback collection.
• Collaborate with HR, Compliance, and Program Leadership on training needs.
• Support department initiatives under the Director of Training & Learning.
• Perform other duties as assigned.

Skills

Organizational skills

Project coordination

Relias familiarity

Microsoft Excel

PowerPoint

Attention to detail

Cross-department collaboration

Written communication

Education

Bachelor’s degree

Tools

Relias LMS

Job description

Job Title: Training & Learning Coordinator

Classification: Full-time, Non-Exempt

Reports to: Director of Training & Learning

Location: New York, NY (with travel across Lantern sites)

Schedule: Monday - Friday, 9 am - 5:00 pm

Who We Are

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.

About The Role

The Training & Learning Coordinator supports agency-wide workforce development efforts by coordinating training operations, maintaining learning systems, and ensuring the effective delivery of onboarding and professional development initiatives. Reporting to the Director of Training & Learning, this role plays a key part in ensuring training processes are organized, efficient, and aligned with organizational needs. The Training & Learning Coordinator works closely with HR, Compliance, and Program Leadership to support training implementation and staff development across Lantern.

Essential Functions

• Coordinate logistics for in-person and virtual trainings, including scheduling, materials preparation, and facilitator support.
• Maintain and manage the agency-wide training calendar to ensure consistency and accessibility.
• Ensure training materials, attendance tracking, and documentation processes are organized and standardized.
• Support the implementation of leadership development and specialized training initiatives.
• Administer and maintain the Learning Management System (Relias), including assigning trainings and monitoring completion.
• Track training compliance and generate regular reports on participation and completion rates.
• Identify gaps in training completion and follow up with programs and staff as needed.
• Support the development and organization of structured learning pathways by role.
• Coordinate New Hire Orientation logistics and ensure onboarding processes run smoothly.
• Track onboarding training completion and provide updates to HR and leadership.
• Maintain accurate, audit-ready training records in alignment with agency and funder requirements.
• Compile and analyze training data to identify trends and support continuous improvement efforts.
• Assist with post-training evaluations and feedback collection.
• Collaborate with HR, Compliance, and Program Leadership to support agency-wide training needs.
• Support department initiatives and projects under the direction of the Director of Training & Learning.
• Perform other job-related duties as assigned.

Required Education And Experience

• Bachelor’s degree required.
• Minimum of 3 years of experience in training coordination or workforce development.
• Experience managing or supporting a Learning Management System (e.g., Relias) required.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities, deadlines, and stakeholders.
• Strong written communication and reporting skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Detail-oriented with strong accountability and follow-through.
• Ability to work collaboratively across departments.

Preferred Qualifications

• Experience in human services, nonprofit, or social services settings.
• Familiarity with compliance-driven training environments.
• Experience supporting onboarding or staff development programs.

Work Environment: This position operates in an office setting with regular interaction across departments and occasional travel to Lantern program sites.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use a computer. Occasionally, the employee may lift and/or move up to 10 pounds.

Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services values the diversity of our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.