Training Instructor I (Branch Operations)

Navy Federal Credit Union; Coppell (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Navy Federal Credit Union is seeking a Training Specialist to implement and facilitate learning programs across assigned areas. You will collaborate with instructional designers, test courses, and lead sessions to improve performance and align with policies and procedures.

The role requires analyzing operations, creating resources, and leveraging NFLC tools for tracking participation and outcomes. Occasional travel and flexible hours may be required, with supervision as needed.

Qualifications

• Ability to adapt to fluctuating work-load.
• Experience with classroom instruction and/or facilitation for individuals or groups.
• Experience in cross-functional, multi-dimensional teams and projects.
• Strong communication and presentation skills; ability to translate processes into understandable terms.
• Experience with data gathering, analysis and reporting to measure training effectiveness.
• Familiarity with Navy Federal products, services, and policies.

Responsibilities

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create reference and support tools that reinforce training
• Develop and enhance training content and technique to ensure that learning objectives meet training requirements
• Facilitate classroom interactions to ensure optimum engagement levels from participants
• Identify and recommend new and novel training approaches and modalities
• Implement most effective instructional approach via virtual instructional led training (VILT) or instructor led training (ILT)
• Liaise with Navy Federal Learning Center to communicate programs; register participants; track attendance; assessments; and monitor workshops
• Plan, coordinate, manage & deliver training programs; may include ad hoc training
• Train employees on concepts, products, policies and equipment used in the position
• Measure and provide feedback on training effectiveness to ensure learning objectives are achieved
• Support research and analysis of requirements and processes
• Identify and develop recommendations for business process improvement
• Mentor and counsel trainees
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Set performance standards and expectations
• Perform other duties as assigned

Skills

Facilitation

Needs analysis

Content development

LMS

Asana

Azure DevOps

Microsoft Office

Education

Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field

Tools

LMS

Asana

Azure DevOps

Microsoft Office

Job description

Overview

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under supervision; participate in projects.

Responsibilities

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create reference and support tools that reinforce training
• Develop and enhance training content and technique to ensure that learning objectives meet training requirements
• Facilitate classroom interactions to ensure optimum engagement levels from participants
• Identify and recommend new and novel training approaches and modalities
• Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
• Manage preparation of training materials, resources and course content from conception through production stages
• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
• Respond to and resolve training related issues and inquiries
• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
• Train employees on the concepts, products, policies, procedures and equipment used in the position
• Conduct research and analysis of requirements and processes
• Identify and develop recommendations for business process improvement
• Measure, develop, mentor and counsel trainees
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Set performance standards and expectations
• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Exposure to classroom instruction and/or facilitation for individuals or groups
• Exposure to working and participating in cross-functional, multi-dimensional teams and projects
• Basic skill to successfully influence, lead and/or guide others towards goals
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood terms
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill interacting tactfully and effectively in difficult situations
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Basic skill in assessing organizational training needs and researching topics for course development
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
• Familiarity with Navy Federal products, services, programs, policies and procedures
• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
• Familiarity with banking/financial industry standards and practices
• Knowledge working with Asana, ADO (Azure Dev Ops), Microsoft products, and Learning Management Systems (LMS)
• Valid Driver License and Passport

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 3300 Olympus Boulevard, Suite 550, Coppell, TX 75019

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.