Training Instructor, Centralized Services

Walgreens; Chandler (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Walgreens is seeking a Training Specialist to facilitate programs for the Centralized Services team, delivering sessions virtually and in the classroom. You will maintain training materials, coach teammates after sessions, collaborate with technical writers to update content, demonstrate products and services, and support onboarding with leadership and engagement initiatives.

This role requires travel up to 25% and a registered pharmacy technician license or willingness to obtain one;

Qualifications

• High School Diploma/GED and at least 2 years experience delivering formal training.
• Intermediate level skill in Microsoft Word for headers, page breaks, tables, etc.
• Intermediate level skill in Microsoft PowerPoint including themes, transitions and layouts.
• Experience applying adult learning principles to training delivery.
• Experience managing multiple projects with deadlines.
• Experience facilitating group discussions and scribing.
• Experience creating training materials and process documentation.
• Experience building relationships within a team.
• Willing to travel up to 25% for business purposes and/or obtain a pharmacy tech license if required.
• Bachelor’s degree preferred for education or related field.

Responsibilities

• Maintains training materials and contributes to new material development.
• Coaches and mentors team members after training.
• Coordinates with Technical Writer and Content Developer to update training content.
• Develops expertise on products/services and provides demonstrations.
• Assists with customer interactions during peak call volumes.
• Maintains a master training schedule for new hires and ongoing trainings.
• Supports leadership development and employee engagement during onboarding.
• Monitors training trends with Performance Research and Analysis for continuous improvement.
• Identifies training needs with project managers and business owners to improve operations.

Skills

Time management

Group discussions

Adult learning principles

Coaching and mentoring

Relationship building

Training delivery

Customer service

Education

High School Diploma or GED

Bachelor’s Degree in education or related field

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Facilitates training programs for multiple Centralized Services team members both virtually and in the classroom. Liaises with Operations and Project Managers as a subject matter expert representing training. Facilitates onboarding of new programs and/or continuous improvement initiatives by collaborating with business owners, Knowledge Management and Operations team members and support staff within the Centralized Services.

Job Responsibilities:

• Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
• Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
• Develops the expertise on new company’s products or services and provides demonstrations, customization and promotion to learners.
• May assist with customer interactions, such as chat, e-mail, and inbound calls during periods of high call volume.
• Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
• Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
• Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
• Collaborates with project managers and business owners to identify training needs at a particular location. Responsible for bringing the need to Training Manager’s attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
• Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.

Basic Qualifications:

• High School Diploma/GED and at least 2 years experience delivering formal training on how to interact with a customer.
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Experience applying knowledge of principles of adult learning to training delivery.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience facilitating group discussions (including scribing, recording, timekeeping, and leading discussions).
• Experience in providing training and developing process documentation/user manuals.
• Experience building and maintaining relationships within a team.
• Registered Technician/licensed pharmacy technician in the state where working, if applicable per state Board of Pharmacy requirements OR Willingness to earn a state pharmacy technician license.
• Willing to travel at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications:

• Bachelor’s Degree in education or related field.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.