Training Instructor

Metropolitan Transit Authority of Harris County; Houston (TX); On-site; USD 63,000 - 83,000; Full time

Job summary

Metropolitan Transit Authority of Harris County is seeking a Training Specialist to instruct Bus Operator Trainees and Operators, delivering classroom and hands-on training that promotes safe operations and standardized procedures.

Responsibilities include evaluating performance, maintaining training records, and developing curriculum for new equipment and federal/local regulations, with an emphasis on safety and customer service.

Qualifications

• Must have high school diploma or GED; associate degree preferred.
• Minimum three years as a Bus Operator with at least one year in relief training or supervisory roles.
• CDL with passenger endorsement required; good driving record per METRO standards.

Responsibilities

• Conducts classroom training in Bus operations, Defensive Driving, Passenger Relations, CDL training and LMS.
• Observes and evaluates operator-trainee performance in classroom and on bus.
• Maintains training and safety records for all training delivered.
• Recommends progress or retraining based on evaluations.
• Trains staff on Authority policies and DPS/FTA regulatory requirements.

Skills

Communication

Presentation skills

Written/verbal communication

Microsoft Office

Education

High school diploma or GED

Associate degree preferred

Tools

Learning Management Systems (LMS)

Job description

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Instructs, conducts, and develops training programs for Bus Operator Trainees, Bus Operators and other designated METRO employees as requested. Promotes safe operations and standardized training to affect a better trained work force. Conducts training on the core functions of Transportation to enhance the productivity of the department. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures.

Responsibilities and Specific Duties

• Conducts classroom training in Bus operations, Defensive Driving, Passenger Relations, CDL training Learning Management Systems (LMS), Computer based training, Simulator and other related training skills and procedures that will ensure and support the safe delivery of service.
• Observes, evaluates, and monitors (on the bus and in the classroom) Bus operators/trainees’ performance as it relates to mastering the necessary skills and techniques to operate safely.
• Tracks training/safety records for the types of training delivered to include Basic, recertification, special training, new equipment.
• Makes recommendations for continued progress, (i.e., additional training, graduation, or elimination) through the training process.
• Trains department operating personnel and other employees in the application of Authority and departmental policies, procedures, rules using guidelines and requirements set forth by the Department of Public Safety (DPS) and Federal Transit Administration (FTA).
• Retrains personnel returning to work after a leave of absence or because of other agreed-upon work-related issues.
• Counsels Bus Operators and prepares written documents concerning Operators’ performance. Cites Operators for rule and standard operating procedure violations.
• Operates revenue and non-revenue vehicles in the yard, streets, and highways or during emergency situations when required.
• Performs physical performance evaluations for new Bus Operator candidates for compatibility.
• Assists in the development of curriculum to revise current content and/or to develop new content, to include preparation and delivery of special training programs for; new bus equipment, ADA sensitivity/wheelchair, (new hardware on the bus requiring the Operator’s attention) or federal or local regulations pertaining to CDL drivers in their performance of duties.
• Maintains cross training on the various class subjects within the Training division.
• Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding Operators’ driving performance and/or behavior.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.

Pay Range: $63,200 - $82,800

Education Requirement

High school diploma or GED is required. Associate degree is preferred.

Years & Experience Required

Minimum three (3) years’ experience as a Bus Operator, to include a minimum of one (1) year Relief Training and/or supervisory experience is required. Experience with making formal presentations.

Note: In the 24 months prior to applying for this position the applicant must also meet the following: No preventable accidents.
For internal applicants: No preventable accidents, no more than 2 reprimands, no more than 3 misses, no suspensions, no violation of Article 500 of the Labor Agreement within the past 2 years.

Knowledge & Skills Required

A valid Texas Commercial Driver’s License with a passenger endorsement is required. Must meet METRO’s requirements regarding motor vehicle records. Good communications (written/verbal) skills. Working knowledge of Microsoft Office suite.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.