Training & Education Coordinator, Senior

City-of-Seattle; Seattle (WA); On-site; USD 65,000 - 76,000; Full time

Job summary

The City of Seattle CARE Department is seeking a skilled Training Coordinator to design, implement, and assess culturally responsive, trauma-informed curriculum for the Community Crisis Responder (CCR) Division. You will collaborate with leadership to advance best practices for crisis responders, overseeing classroom and field training, ongoing education, and professional development.

Ideal candidates will lead CCR training initiatives, audit curricula, and manage partnerships with internal

Qualifications

• Three years of professional experience in adult training/education administration, training project management, and/or educational consulting.
• Bachelor’s degree in Education, Social Science, Business or Public Administration, or a related field (Other combinations of education, training and experience will be evaluated on an individual basis for comparability).
• Must successfully pass an FBI Criminal Justice Information Systems (CJIS) background check.
• Requires a State of Washington driver’s license.

Responsibilities

• Develops and analyzes overall CCR training plan including budget preparation, proposed training programs and delivery systems; policies, procedures, and manuals/guidelines; coordinates management input for definition of training requirements; presents and defends annual training plan.
• Designs and implements training programs including defining objectives, selecting methods, designing program evaluations, organizing resources and preparing workplans, and monitoring both program and cost performance; Coordinates and facilitates Citywide and/or in-house training efforts and resources as needed.
• Develops operating guidelines to meet training needs; analyzes and recommends improvements to any aspect of training function.
• May lead other training professionals and administrative support staff.

Skills

Collaborative problem-solving

Public safety training knowledge

Oral and written communication

Education

Bachelor’s degree in Education, Social Science, Business or Public Administration

Tools

Microsoft Office

Job description

Have a passion for training and education while contributing to the advancement of diversified response in public safety?

The CARE Department is excited to announce it is seeking qualified and motivated individuals to apply for the available Training Coordinator position in the Community Crisis Responder (CCR) Division. This position works directly with CCR Division leadership to create, design, and implement culturally responsive, multidisciplinary, and trauma-informed curriculum that establishes best practices and competencies for crisis responders. This includes training (classroom and field training), continuous education, and professional development. The CCR division consists of diverse behavioral health professionals who respond to 911 and non-emergency calls independently and in combination with police and fire/EMS city partners. This position reports to the Director of Crisis Response. You will be successful in this role if you’re highly organized and motivated by public service, collaborative work environments, and crisis response.

Key responsibilities include but not limited to:

• Develops and analyzes overall CCR training plan including budget preparation, proposed training programs and delivery systems; policies, procedures, and manuals/guidelines; coordinates management input for definition of training requirements; presents and defends annual training plan.

1. Designs and implements training programs including defining objectives, selecting methods, designing program evaluations, organizing resources and preparing workplans, and monitoring both program and cost performance; Coordinates and facilitates Citywide and/or in-house training efforts and resources as needed.
2. Develops operating guidelines to meet training needs; analyzes and recommends improvements to any aspect of training function.
3. May lead other training professionals and administrative support staff.
4. Leads ongoing training curriculum audits and assesses various training needs; proposes innovative solutions to complex and politically sensitive issues.
5. Designs and conducts seminars for instruction of employees and managers; coordinates and reviews technical training presentations.
6. Identifies need for consultant support on projects; selects external consultants, contracts and evaluates performance.
7. Researches developments in training methodology; prepares evaluative reports on training program effectiveness and budget; designs and maintains automated training record system.
8. Provide ongoing project management support and resolve problems as needed and prepare timely, accurate, and meaningful project reports for Leadership.
9. Establish and maintain good working relations with department personnel, staff, vendors, peers, and management.
10. Self-direction, resourcefulness, priority-setting, and effective management of multiple tasks. General understanding of public policy and training system development.
11. Other duties as assigned.

Minimum Qualifications

• Three years of professional experience in adult training/education administration, training project management, and/or educational consulting.
• Bachelor’s degree in Education, Social Science, Business or Public Administration, or a related field (Other combinations of education, training and experience will be evaluated on an individual basis for comparability).
• Must successfully pass an FBI Criminal Justice Information Systems (CJIS) background check.
• Requires a State of Washington driver’s license.

The Ideal Candidate Should Possess:

• Exceptional collaboration and problem-solving ability while building and maintaining complex relationships with department leadership, city colleagues, community partners, elected officials and mayor’s office staff.
• Experience implementing policy or business process improvements with a racial equity lens.
• Exceptional Oral and written communication skills, including the ability to tailor content for different audiences with different priorities.
• Teamwork: Working effectively as a member and leader of formal and informal teams. Understanding the interests and concerns of others and able and willing to share and receive information.
• Critical Thinking: Ability to strategically analyze and interpret proposed initiatives to determine unintended consequences, cost-benefit analysis, and whether an initiative will meet a stated goal.
• Project management: Familiar with project management and variables involved including time, resources, requirements, and responding to unexpected events.
• Process Management: Strong skills in managing processes for successful outcomes to meet benchmarks and deadlines.
• Organization: Strong ability to manage multiple projects and tasks and to effectively organize projects and people.
• Technology: Exceptional skills in using technology and software, including Microsoft Office suite, and ability to learn new technology and databases.
• Learning strategies – selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Additional Information

Work Environment/Physical Demands

• Work is primarily performed in an office environment, or other specialized work settings such as a busy 24/7 call center and public safety field response environments, which occurs outdoors in all weather conditions.
• Work involves sensitive contact with community members via telephone or in-person.

Compensation and Benefits:

This position is a Civil Service protected position and is part of the City of Seattle Training & Education Coordination, Senior pay program. The full 5-step progression for this position is $47.39 - $49.25 - $51.24 - $53.14 - $55.19 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. Employees also have the opportunity to participate in a defined benefits retirement program. More information about benefits can be found at https://www.seattle.gov/human-resources/benefits

Background Check Requirements

Applicants are subject to a criminal history investigation of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. Employment is contingent upon the verification of credentials and successful outcome of the background investigation.

Race and Social Justice Initiative:

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Who may apply:

This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. CARE encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.