Training & Development Specialist

Carrier Enterprise; Charlotte (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and L

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Training Development Specialist to administer and maintain our Learning Management System (Docebo). You will ensure learning programs, certifications, and training records are accurate and accessible, supporting CE associates and compliance needs.

You will schedule live and virtual sessions, analyze LMS data, and collaborate with SMEs to continuously improve training materials across 28 states and multiple locations.

Qualifications

• Experience with LMS configuration, reporting, data management, content upload and system integrations.
• Proficiency in LMS analytics, reporting tools, and dashboard creation.
• Strong problem-solving abilities to troubleshoot user and system issues.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to train and support end-users with varying levels of technical proficiency.
• Excellent written and verbal communication skills.
• Ability to collaborate with internal customers, peers and leadership.

Responsibilities

• Serve as the primary administrator for the Docebo LMS, including configuration, roles, permissions, integrations, and reporting.
• Maintain course catalogs, certifications, learning paths, and training materials.
• Provide technical support to users, troubleshoot issues, and ensure data integrity and compliance.
• Schedule and manage live and virtual instructor-led training sessions and events.
• Stay current on LMS best practices and system enhancements.
• Generate and analyze LMS reports to track engagement, completion rates, and training effectiveness.
• Maintain accurate training records for compliance and audit requirements.
• Upload, test, and manage learning content within the LMS while optimizing user experience.
• Maintain LMS documentation, SOPs, user guides, and related materials.
• Collaborate with internal stakeholders and SMEs to ensure learning assets are accurate and approved.
• Train and support associates and leaders on LMS use and functionality.
• Contribute to the planning, development, and evaluation of learning materials within the L&D team.
• Serve as an LMS subject matter expert on cross-functional initiatives as assigned.

Skills

LMS expertise

Analytics skills

Problem solving

Organizational skills

Training users

Communication skills

Collaboration

Education

Bachelor's degree in a Business Related Field

Tools

Docebo LMS

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Training & Development Specialist - HVAC Products | Carrier Enterprise | Carrollton, TX or Charlotte, NC

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Training & Development Specialist. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors and ensuring top quality across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

Job Summary

The Training Development Specialist is responsible for administering and maintaining the company's Learning Management System (LMS). This role ensures that all learning programs including internal and external content, instructor-led training, webcasts, certifications, reporting and training records are designed, implemented, and supported effectively. The Training Development Specialist ensures system accuracy, data integrity, compliance and a seamless user experience for CE associates while supporting broader Learning and Development functions.

Essential Duties And Responsibilities

• Serve as the primary administrator for the Docebo LMS, including configuration, roles, permissions, integrations, and reporting.
• Maintain course catalogs, certifications, learning paths, and training materials.
• Provide technical support to users, troubleshoot issues, and ensure system data integrity and compliance.
• Schedule and manage live and virtual instructor-led training sessions and events.
• Stay current on LMS best practices and system enhancements.
• Generate and analyze LMS reports to track engagement, completion rates, and training effectiveness.
• Maintain accurate training records for compliance and audit requirements.
• Review course evaluations and feedback, recommending improvements as needed.
• Upload, test, and manage learning content within the LMS while optimizing user experience and navigation.
• Maintain LMS documentation, SOPs, user guides, and related materials.
• Collaborate with internal stakeholders and SMEs to ensure learning assets are accurate and approved.
• Train and support associates and leaders on LMS use and functionality.
• Contribute to the planning, development, and evaluation of learning materials within the L&D team.
• Serve as an LMS subject matter expert on cross-functional initiatives as assigned.

Qualifications

• Experience with LMS configuration, reporting, data management, content upload and system integrations.
• Proficiency in LMS analytics, reporting tools, and dashboard creation.
• Strong problem-solving abilities with the capacity to troubleshoot user and system issues.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Ability to train and support end-users with varying levels of technical proficiency.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with internal customers, peers and leadership.

Requirements

• Bachelors degree in a Business Related Field.
• 3 years of experience as an LMS Administrator, with a focus on Docebo and/or experience with multiple learning management systems.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.