Training Coordinator (Limited Service, remote)

Maximus; Lansing (MI); Remote; USD 25,000 - 37,000; Full time

Job summary

Maximus is seeking adaptable Training Coordinators to support virtual training across contact center programs. You will monitor attendance, resolve issues, escalate concerns, and assist learners with system access and navigation in fast-paced virtual environments.

This fully remote, temporary role requires ability to pass a federal background check and meet the home-office requirements. Equipment will be provided to enable smooth training delivery using Microsoft Teams.

Qualifications

• High School diploma or equivalent with 1-3 years of experience.
• Bachelor's degree preferred.
• Experience supporting virtual training sessions using Microsoft Teams preferred.
• Must be a US Citizen and able to pass a federal background check.

Responsibilities

• Coordinate logistics for instruction events, including scheduling classes and reserving workstations.
• Determine resource readiness for courses, including materials and technology.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.
• Provide real-time support across multiple virtual training sessions, troubleshooting audio, connectivity and access issues.

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Teams

Job description

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. In this role, Training Coordinators serve as key operational support for virtual training sessions, monitoring attendance, resolving technical issues, escalating classroom concerns, and assisting learners with system access and navigation challenges. Ideal candidates will be comfortable working in fast-paced virtual environments and using Microsoft Teams to ensure smooth and effective training experiences.

Position is contingent upon contract award

This is a fully remote role.

This is a temporary, limited service role.

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
• Private and secure work area and adequate power source
• Must currently and permanently reside in the Continental US

Essential Duties and Responsibilities

• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.
• Provide real-time support across multiple virtual training sessions, ensuring smooth delivery and learner engagement.
  • Troubleshoot technical issues related to audio, connectivity, and platform access.
  • Escalate classroom concerns and technical disruptions to appropriate teams for resolution.

Minimum Requirements

• High School diploma or equivalent with 1-3 years of experience.
• Bachelor's degree preferred.
• May have additional training or education in area of specialization.
• Experience supporting virtual training sessions using Microsoft Teams preferred.
  • Must be a US Citizen
  • Must have the ability to pass a federal background check.

This is a fully remote role.

This is a temporary, limited service role.

Position is contingent upon contract award

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
• Private and secure work area and adequate power source
• Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$17.83

Maximum Salary

$26.82