TRAINING COORDINATOR - IAD

Compass Group; Sterling (VA); On-site; USD 65,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Training Coordinator to oversee and enhance training programs for associates. In this role, you will implement and evaluate training initiatives that align with company goals, ensuring high service standards. Your expertise in hospitality training will be key in leading engaging sessions and providing mentorship to staff. Join a dynamic team that values growth and development, where your contributions will help raise the bar in service excellence. This is more than just a job; it's the start of a fulfilling career in the hospitality sector.

Qualifications

• 3+ years of experience in hospitality training or a similar role.
• Strong knowledge of operations and service standards.

Responsibilities

• Implement comprehensive training programs for new hires and existing associates.
• Conduct regular assessments to identify training needs and gaps in skills.

Skills

Communication Skills

Presentation Skills

Facilitation Skills

Interpersonal Skills

Organizational Skills

Time Management

Bilingual (Amharic, Spanish)

Education

Bachelor's Degree

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

Flik Hospitality Group

Position Title: TRAINING COORDINATOR - IAD

Pay: 13

Reports To: Training Manager

Salary: $65000-$70000 / year

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary: Working as a Training Coordinator, you will oversee, enhance, and track training programs for associates at all levels. You will be responsible for implementing, evaluating, and assisting in the development of training initiatives that align with our company’s goals and elevate service standards.

Key Responsibilities:

1. Training Program Implementation: Implement comprehensive training programs for new hires and existing associates, focusing on customer service, operational procedures, technology, and compliance standards. Assist in development as needed.
2. Collateral Maintenance: Regularly review and provide recommendations for updates to existing training collateral.
3. Needs Assessment: Conduct regular assessments to identify training needs and gaps in skills among staff members, utilizing feedback and performance metrics.
4. Facilitation and Delivery: Lead training sessions and workshops, ensuring engaging and interactive learning experiences that cater to diverse learning styles.
5. Mentorship: Provide ongoing support and mentorship to employees, fostering a culture of continuous learning and improvement.
6. Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance reviews, making adjustments as necessary.
7. Collaboration: Work closely with department heads to ensure alignment of training programs with operational goals and guest expectations.
8. Project Management: Manage scheduling and keep up with participant progress for all training initiatives.
9. Documentation: Maintain accurate records of training activities, participant progress, and program effectiveness for reporting and compliance purposes.
10. Industry Trends: Stay updated on hospitality industry trends and best practices to continuously enhance training content and methods.

Required Qualifications:

1. Bachelor’s degree preferred.
2. 3+ years of experience in hospitality training or a similar role.
3. Airport lounge experience a plus.
4. Strong knowledge of operations and service standards.
5. Excellent communication, presentation, facilitation, training, and interpersonal skills.
6. Proficiency in Microsoft Office.
7. Outstanding organizational and time management skills and the ability to manage multiple tasks and high workload - must be able to adapt to frequent change.
8. Proven ability to deliver effective training programs.
9. Familiarity with learning management systems (LMS) and training software.
10. Certification in training or instructional design is a plus.
11. Bi-Lingual a plus: Amharic, Spanish.
12. Work schedule will be determined by training needs and requirements.

Apply to Flik today!

Flik is a member of Compass Group USA.

Equal Opportunity Employer: Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.