Training Coordinator

Seiu 775; Indianapolis (IN); Hybrid; USD 88,000 - 105,000; Full time

Benefits offered by this job

Health insurance

WFH credit

Pension plan

Job summary

SEIU 775 is seeking a Training Coordinator in Seattle to create and deliver new hire and ongoing training for the Member Resource Center. You will work with Directors, Managers, and Coordinators to develop curriculum and refine programs ensuring representatives are well-versed in services offered to members.

The role requires designing engaging sessions, conducting needs assessments, executing training, and evaluating outcomes to drive continuous improvement, with flexibility for hours and

Qualifications

• Associate degree or 3 years direct customer service experience.
• Experience with learning management systems or e-learning platforms.
• Ability to manage classroom dynamics and conflict effectively.
• Willingness to work long and irregular hours when needed; travel may be required.

Responsibilities

• Develop curriculum and design training courses for Training Partnership and Union.
• Provide training coverage and cross-training among coordinators.
• Administer training and motivate trainees through effective methodologies.
• Conduct needs assessments and align training with department needs.
• Collaborate with internal and external partners to create course content.
• Evaluate training impact and identify future learning needs.
• Utilize diverse training techniques and delivery methods.
• May perform political work for candidates and member education as needed.
• Perform other duties as assigned.

Skills

Adult learning techniques

Public speaking

Time management

Active listening

Critical thinking

Written and verbal communication

Organization & leadership

MS Office & training tech

Education

Associate degree or 3 years direct customer service

Tools

Learning management systems

Kahoot

Canva

MS Office

MRC Approved Systems

Job description

SEIU 775Training Coordinator

Based in Seattle, WA(hybrid)

About SEIU 775

SEIU 775 represents more than 60,000 long-term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775’s mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world.

About This Role

Training Coordinator holds a crucial position within our Member Resource Center, making a significant impact on our operations. This role demands meticulous attention to detail in crafting, delivering, and enhancing new hire and ongoing training programs for our Center. By working closely with the Directors, Managers, and Coordinators, you will strategize, create, and refine curriculum content to make sure our representatives are thoroughly versed in the services we offer to our members. In this role, you'll be adept at engaging with teams, conducting needs assessments, executing training sessions, devising reinforcement strategies, and consistently evaluating processes and procedures to drive improvement.

Essential Functions

• Develop curriculum and design training courses for Training Partnership and Union.
• Help Desk coverage, cross-training among coordinators to provide coverage when needed.
• Administer training for designated groups to deliver, project, and motivate trainees through effective training methodologies in group and individual classroom dynamics.
• Conduct needs assessment, identify performance gaps, and implement training best practices to ensure alignment with department needs.
• Collaborate with internal and external business partners to create program-specific course content.
• Evaluate the success of training implementation by assessing learning objectives and knowledge transfer to improve training solutions and continuously identify future learning needs.
• Utilize a variety of techniques, concepts, and delivery of training programs and strategies.
• May be required to do political work for candidates and member political education as part of job duties.
• Other duties as assigned.

Skills & Abilities

• Understanding of adult learning techniques and teaching methodologies.
• Standard and creative writing skills.
• Engagement and public speaking skills.
• Excellent time management.
• Active listening and critical thinking skills.
• Effective judgment and decision making.
• Exceptional organization skills, leadership, and interpersonal skills.
• Excellent written and oral communication skills.
• Technological skills - including MS products, MRC Approved Systems, Kahoot, Canva, Whiteboard, etc.

Minimum Qualifications

• (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job may be considered.)
• Associate degree and/or three (3) years of direct customer service or any equivalent combination of education, training, and work experience.
• Classroom Management - ability to address any conflict that might come up during training.
• Use of learning management systems or e-learning platforms.
• Willingness to work long and irregular hours when needed to meet job demands.
• Some travel might be required.

Preferred Qualifications

• Experience in curriculum development, instructional design, and training facilitation/delivery.
• Experience evaluating training effectiveness, identifying performance gaps, and using feedback or performance data to improve learning programs.
• Experience developing and delivering training in a contact center, customer service, union, nonprofit, or mission-driven environment.
• Bilingual or multilingual skills relevant to the membership and communities served.

Typical Working Conditions

The typical working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, requirements include:

• Professional office and contact center environment with regular collaboration among MRC leadership, coordinators, representatives, and internal and external partners.
• Work involves developing, facilitating, and evaluating new hire and ongoing training programs while managing multiple priorities and deadlines.
• Regular facilitation of classroom, virtual, and individual learning activities requiring frequent presentation, communication, and engagement with trainees.
• Requires flexibility to provide Help Desk coverage, respond to changing training needs, and support department operations as needed.
• May be required work outside of normal business hours to include weekends, evenings, holidays, etc.

Physical Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, requirements include:

• Work is primarily performed in an office, classroom, or remote workstation environment with frequent computer and screen use.
• Regular facilitation of training which may require extended periods of standing, speaking, presenting, or moving throughout a classroom or training space.
• Frequent use of computers, presentation equipment, virtual meeting platforms, and other training technologies.
• May occasionally lift or carry training materials, supplies, or equipment weighing up to 20 pounds.
• Requires sustained concentration and communication while facilitating training, developing curriculum, evaluating learning needs, and supporting multiple participants.

Compensation

Providing current or previous salary information is optional and will not be factored into hiring decisions. Prospective Employees covered by the CBA can request a copy of the wage scale, the CBA, and any current relevant MOUs upon application to the position. This position is full-time, exempt. This position is included in the Bargaining Unit. Pay ranges from $87,633 – $104,729 per year.

Benefits

Benefits include vacation, holiday, and sick leave benefits, fully employer paid health, dental, vision, and life insurance, defined benefit pension plan, and optional 401(k), WFH credit, pet insurance, and more.

Affirmative Action Employer

SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard for race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental or physical disability, or any other discrimination prohibited by law. SEIU 775 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

Equal Employment Opportunity

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental or physical disability, or any other discrimination prohibited by law. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Women and diversity candidates strongly encouraged to apply.