Training Coach, CFY‐New York

CFY; New York (NY); On-site; USD 34,095 - 48,560; Part time

Job summary

CFY is hiring Training Coaches to motivate and support Family Trainers and Customer Service Representatives during Family Learning Workshops in New York City. This role involves coaching trainers, ensuring effective workshop management, and improving the learning experiences of families.

Training Coaches must commit to approximately eight and a half hours on Saturdays and participate in collaborative training efforts. Candidates should possess excellent communication skills and a passion for education in low-income communities.

Qualifications

• Must commit to work three Saturdays per month during the school year.
• Experience in low-income community engagement is essential.
• Excellent public speaking skills required.

Responsibilities

• Provide feedback to Family Trainers to enhance effectiveness.
• Monitor workshop culture and maintain a safe environment.
• Administer training sessions at various locations.

Skills

Passion for CFY’s mission

Experience evaluating training and/or giving feedback

Experience working with low‑income communities

Excellent interpersonal and oral communication skills

Strong relationship or “people” skills

Strong problem solving skills & extremely flexible

Proficiency in basic computer functions

Ability to communicate technical information to non-technical audience

Availability on Saturdays

Tools

MS Office applications

Job description

CFY is a national education non-profit that helps students in low‑income communities, together with their teachers and families, harness the power of digital learning to improve educational outcomes.

CFY pursues this mission through the combination of its groundbreaking K-12 learning platform, PowerMyLearning.com, and its on-the-ground direct service initiative, the CFY Digital Learning Program. PowerMyLearning makes best-in-class digital learning activities easily accessible and usable to meet the full range of K-12 learning needs. It is an integral part of CFY’s Digital Learning Program which is conducted in partnership with low‑income public schools to increase home technology access, extend learning beyond the classroom, and deeply engage parents in the learning process. The program provides training for teachers, students, and their parents along with a free broadband-ready home
computer loaded with educational software and 24×7 bilingual help desk support.

To date, CFY has served more than 50,000 families from over 100 schools nationwide and has demonstrated significant impact on student achievement, student engagement, parental confidence, and broadband adoption. To extend the impact of its work even further, CFY operates an Affiliate Network of over 30 organizations in more than 20 states and the District of Columbia.

Job Description

CFY Training Coaches are a critical part of our team. They are responsible for motivating, supporting, and providing feedback to our CFY Family Trainers and Customer Service Representatives. Training Coaches help to ensure that families experience high quality and impactful Family Learning Workshops.

Training Coaches are responsible for coaching Family Trainers and Customer Service Representatives at a school site during each Family Learning Workshop (FLW). Family Trainers train CFY’s families how to effectively use their CFY home learning center to strengthen core academic skills. Customer Service Representatives ensure that families can follow along during the FLW while ensuring effective classroom management along with the Family Trainer. The focus of the FLW is on helping parents feel more empowered to help their children do better in school. On training days Family Trainers provide two three-hour workshops, with up to fifteen families (over 30 people) per workshop.

CFY provides new Training Coaches with in‑depth training prior to providing feedback to Family Trainers. Training Coaches collaborate with full‑time staff in order to ensure high‑quality training at all times.

The time commitment for Saturday Training is approximately eight and a half hours (8:30am – 5:00pm), with a 30 minute unpaid lunch break. CFY partner schools are located in New York City (Brooklyn, Queens, Manhattan, Bronx and Staten Island); training locations vary throughout the school year. Training Coaches should also be able to commit to approximately 3 Saturday’s per month. Training Coaches may be asked to occasionally collaborate with full‑time staff outside of Family Learning Workshops, which would also be paid.

This position will be under the direction of a Senior Manager, Staffing.

KEY RESPONSIBILITIES

CFY Training Coaches are responsible for:

• Providing written and verbal feedback to Family Trainers to increase their effectiveness
• Monitoring workshop culture and intervening when necessary to create a safe, inviting, and motivating classroom environment
• Coaching Family Trainers in‑the‑moment when necessary, to ensure that families leave the workshop
• Knowing how to set up their computer
• Able to use the educational software provided
• Ready to improve their home learning environment
• Representing CFY in a professional manner at all times
• Working with CFY staff to continuously improve the Family Learning Workshops

Qualifications

Required:

• Passion for CFY’s mission
• Available to work three (3) Saturdays a month during the school year, October to May.
• Experience evaluating training and/or giving feedback to facilitators.
• Experience working with low‑income communities
• Excellent interpersonal and oral communication skills and high levels of confidence as a public speaker/presenter
• Strong relationship or “people” skills
• Strong problem solving skills & extremely flexible
• Proficiency and comfort in using basic computer functions, including setup, MS Office applications, and the Internet
• Ability to clearly communicate technical information about computer and software use to a non‑technical audience
• Availability on Saturdays

Additional Information

COMPENSATION

• $30 per hour
• Compensation does not include the cost of transportation
• Initial training time is compensated at a flat meeting rate per session
• There may be additional training time required either in person or by phone that will be compensated at a flat rate per session

CFY is an equal opportunity employer and welcomes candidates from diverse backgrounds.