Training Coach

Mercy-GoHealth Urgent Care; Crestwood (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

GoHealth Urgent Care is seeking a Training Coach to lead practical skills training for new hires and existing team members across Crestwood, Festus, Oakville, and Imperial clinics. You will follow a competency-based method to foster growth, socialization, and confidence in role-specific tasks.

The role partners with the learning and operations teams to deliver onboarding, coordinate patient care support, and collaborate with Medical Providers and Radiologic Technologists.

Qualifications

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• CPOE must be obtained within two weeks of hire if Medical Assistant Certification is not obtained upon hire.
• High school diploma or equivalent required.
• Experience using Electronic Health Records (EHR).
• Urgent care experience preferred.
• Training or related experience required.
• 2+ years of experience under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• CPOE certification should be kept active within the first 15 months of hire.

Responsibilities

• Execute on the practical skills training phase of new hire training using a competency-based model.
• Support onboarding and training experience for Medical Providers, Radiologic Technologists and patients.
• Assist with patient care management, organization and communication across clinics.

Skills

Healthcare training

Competency-based training

Effective communication

Patient care support

Education

Medical Assistant Program

High school diploma

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This position requires frequent travel amongst clinics in Crestwood, Festus, Oakville, and Imperial, MO. At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. The Training Coach partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

Job Requirements

Education

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• High school diploma or equivalent required

Work Experience

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or
• 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred.

Licenses/Certifications

• One of the following certifications is preferred at time of hire:
• ARMA- American Registry of Medical Assistants
• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• Or the following certifications are preferred at the time of hire:
• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
• Basic Life Support (BLS) required at time of hire.
• Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

Additional Knowledge, Skills and Abilities Required

• Proficient use and understanding of medical terminology
• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent organizational skills

Core Competencies

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Foster's diversity and inclusion, to be able to better understand team members, our customers, and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness, and respect.

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