Training and Education Supervisor

Entertimeonline; Anchorage (AK); On-site; USD 67,000 - 81,000; Full time

Job summary

Entertimeonline is seeking a Training and Education Supervisor in Alaska to oversee instructors serving external learners and lead internal training. You will coordinate workforce development initiatives, monitor quality, and ensure alignment with grant requirements and program goals.

This role emphasizes leadership, staff development, and continuous improvement within the Career Development department. The position requires a Bachelor's degree in a related field, two years of supervisory

Qualifications

• Bachelor's degree in Human Services, HRM, Social Work, Vocational Education, or related field.
• Two years of supervisory experience.
• Two years of experience in a tribal organization providing social services.
• Valid Alaska driver's license and insurable under CITC's automotive insurance.
• Background fingerprint check required.

Responsibilities

• Recruit, interview, hire, supervise, and support instructors delivering training to external learners (participants).
• Provide leadership by inspiring, guiding, and motivating team members and colleagues to achieve department goals.
• Create an environment that fosters employee engagement, satisfaction, and professional growth.
• Evaluate team member performance through feedback, coaching, mentoring, and conducting annual performance appraisals.
• Perform quality monitoring and program review activities across instructional and workforce development services.
• Analyze findings from internal reviews and stakeholder feedback to identify trends, gaps, and opportunities for improvement.
• Design and deliver internal training sessions for instructional and workforce development staff.
• Collaborate with department leadership to align training and services with industry standards and participant needs.
• Develop and maintain documentation for program review processes, training activities, and staff development outcomes.
• Identify training needs, provide opportunities for learning and growth, and support the professional development of team members.

Skills

Communication

Facilitation

Organization

Collaboration

Attention to detail

Problem solving

Education

Bachelor's degree in Human Services, HRM, Social Work, Vocational Education, or related field

Job description

• Base Pay $66,500.00 - $81,100.00 / Year
• Employee Type Exempt - Full Time

Contact information

• Name HR Department

Job Title: Training and Education Supervisor

Department: Career Development

Reports To: Sr Manager

FLSA Status: Exempt

Pay Grade: E2

Job Type: Regular, Full-Time

AKBCU: No ICPA: Yes

General Functions:

The Training and Education Supervisor oversees the performance of instructors working with external learners (participants) while leading internal training and quality improvement initiatives across workforce development services. This position supports both instructional staff and workforce service teams through monitoring, coaching, and implementing best practices to maintain service excellence. Working in partnership with our people, the Training and Education Supervisor develops opportunities that fulfill our endless potential by ensuring high-quality educational experiences and workforce readiness. The role plays a critical part in aligning training services with workforce development goals and CITC's mission of helping participants achieve self-sufficiency through education and skills development.

Duties and Responsibilities:

• Recruit, interview, hire, supervise, and support instructors delivering training to external learners (participants).
• Provide leadership by inspiring, guiding, and motivating team members and colleagues to achieve department goals.
• Create an environment that fosters employee engagement, satisfaction, and professional growth.
• Evaluate team member performance through feedback, coaching, mentoring, and conducting annual performance appraisals.
• Perform quality monitoring and program review activities across instructional and workforce development services, including file reviews and compliance checks.
• Analyze findings from internal reviews and stakeholder feedback to identify trends, gaps, and opportunities for improvement.
• Design and deliver internal training sessions for instructional and workforce development staff, ensuring alignment with department procedures and grant requirements.
• Collaborate with department leadership to align training and services with industry standards and participant needs.
• Develop and maintain documentation for program review processes, training activities, and staff development outcomes.
• Identify training needs, provide opportunities for learning and growth, and support the professional development of team members.
• Promote a culture of continuous improvement and innovation in service delivery across all programs.
• Assist the departmentleadership with planning and implementing new strategies and innovative projects.
• Monitor compliance with grant rules and department regulations to ensure program integrity.
• Maintain regular communication with instructors and workforce development teams to address challenges and share best practices.
• Perform all related duties as needed and assigned.

Job Specifications:

• Excellent communication and facilitation skills with ability to present information clearly to diverse audiences.
• Strong organizational and time-management skills with ability to prioritize multiple competing demands.
• Collaborative mindset with the ability to work across departments and build consensus among stakeholders.
• Detail-oriented approach with commitment to continuous improvement and quality assurance.
• Demonstrated ability to lead initiatives and manage change effectively in dynamic environments.
• Demonstrated knowledge of grant and regulatory requirements for workforce development services.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Proficiency in data analysis and reporting to track program outcomes and effectiveness.

Minimum Core Competencies:

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

• Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background check.
• Bachelor's degree in Human Services, Human Resource Management, Social Work, Vocational Education, or closely related field. Relevant work experience may substitute for education requirement on a year-for-year basis.
• Two (2)) years of supervisory experience.
• Two (2) years of experience in a tribal organization providing social services.
• Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Preferred Qualifications:

• Master's degree in Education, Human Services, or related field.
• Experience in adult education or workforce development programs.
• Knowledge of grant management and compliance requirements.
• Experience developing and implementing training curricula.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.