Training and Development Manager -Remote within IA, MN, NE

Planned Parenthood North Central States; Iowa; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Free virtual primary care

Headspace app subscription

Employee discounts

403(b) retirement plan

Education reimbursement

Job summary

Planned Parenthood North Central States seeks a Health Services Training and Development Manager to lead training strategy remotely for IA, MN, and NE. The role focuses on creating a culture of learning, implementing new processes, onboarding staff, and driving quality care.

You will partner with Health Services leadership, manage the Training Team, ensure HIPAA/compliance, and collaborate on projects with stakeholders.

Qualifications

• Two years of experience working in a clinic or outpatient setting.
• Two years supervisory/management experience.
• Experience handling confidential information.

Responsibilities

• Lead training strategy and development across Health Services.
• Support onboarding and implementation of new processes and initiatives.
• Ensure compliance with HIPAA, CLIA, OSHA and regulatory standards.

Job description

Health Services Training and Development Manager – Remote within IA, MN, NE

Pay: The anticipated salary range for this position is $55,000-$70,000 per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations.

Schedule: Full-time

Shift times: Monday-Friday, between 8:00AM-4:30PM, some weekends and evenings as necessary.

Location: Remote

Travel: Occasional travel for health center visits

We are unable to hire remote employees working from the following states: The Training and Development Manager provides direct leadership in collaboration with the Vice President of Health Services, the Health Services Leadership team, and Medical Services. Primary responsibilities include: creating a culture of learning and flexibility while providing training and development support where the norm is high-functioning team(s) who provide evidenced-based quality care resulting in exceptional patient experience. Other responsibilities include assisting and supporting the Health Services team with implementation and training of new processes and initiatives, facilitating new staff onboarding, managing the business and administrative functions of the Training Team, serving as a leader across the affiliate, facilitating process improvements to create effective systems, ensuring health center staff are trained and in compliance with regulatory and quality standards, and provides project management in collaboration with partners and stakeholders within the affiliate. The Training and Development Manager is an advocate in implementing the organization mission of “Advancing and protecting sexual and reproductive healthcare for all.” Medical, Dental & Vision Insurance with equity-based premium tiers

Free, virtual primary care for all employees enrolled in a medical plan:

A free, virtual primary care for entire household (in-home available for qualifying locations). 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!

HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.

• ~ Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• ~ Employee Assistance Program
• ~ Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• ~ Flex Spending Account
• ~ Life Insurance
• ~ 05769 accrual rate per hour worked.
• ~8 paid federal holidays & 2 paid floating holidays.
• ~403(b) retirement fund
• ~Free subscription to Headspace App
• ~ Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

Travel reimbursement.

• Two years of experience working in a clinic or outpatient setting
• Two years supervisory/management experience
• Experience working with confidential information.
• Must have the ability and willingness to travel as needed within PPNCS.
• Must have the ability to work flexible hours that match the health center hours, which may include evenings and weekends.
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)
• Leads Training Team in the development of a culture that fosters positive attitudes and trust among staff to achieve health center goals and objectives. Assists all staff in creating and maintaining a team-based health center plan to meet PPNCS goals and objectives. Holds all Training Team accountable to specific measurable customer service standards.
• Maintains an innovative perspective and approach to implementing an effective training program.
• Supports and leads team through changes in the business. Serves as a role model to staff and peers in business ethics, integrity, customer service and service recovery.
• Responsible for the day-to-day management of all Training Team activities.
• Facilitates the development of written training materials and procedural guides; works with Health Services Leadership to catalog and update written materials in designated Knowledge Based System.
• Monitors and ensures compliance with our Standard Operating Procedures and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and any other regulatory agencies.
• Reinforces a patient-centered service model, by mentoring staff, and setting an example by creating an environment that stresses responsive service delivery. Anticipates customer needs and assures all staff maintain customer service standards. Responds to customers in a courteous and timely manner.
• Promotes a safe and inclusive environment in the office and in clinic, promoting the appreciation of all forms of diversity.
• Responsible for hiring, training, and management of Training Team staff. Responsible for ongoing training, staff development and staff meetings, to ensure all staff are aware of all new and revised PPNCS policies and procedures. Monitors and evaluates staff in their daily performance.
• In consultation with Human Resources, responsible for staff performance plans and disciplinary actions.
• Develops, implements, and monitors Training Team financial plan. Monitors monthly financial statements against operating plan for fluctuations in revenue and expenses and assures performance goals are met. Is accountable for expenditures including, but not limited to: salaries, travel expenses, office supplies, and training materials.
• Assists and collaborates with health centers to utilize process improvement tools, implement activities to achieve health center goals and objectives, and evaluates results.
• Assists staff with maintaining health center flow, performing various staff functions as needed where licensure is not required (e.g. working at the front desk, rounding on patients, stocking and cleaning rooms etc.) at least one shift per month to maintain an understanding of health center flow and stakeholder needs from a training and development perspective.
• Manages training and orientation schedules in collaboration with the Staffing Team.
• Works to advance all the medical services provided at PPNCS health centers including family planning, reproductive health services, abortion services, contraceptive services, vasectomies and transgender care.
• Coordinates and oversees training components of implementation projects and initiatives with Health Services.
• Functions in the role of Project Manager on initiatives and work groups as assigned through Health Services.

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.