Training and Compliance Coordinator - Emergency Shelter

LifeWorks Austin; Austin (TX); On-site; USD 58,000 - 81,000; Full time

Benefits offered by this job

24 PTO days

11 paid holidays

Health plan with HSA contribution

401(k) with 50% match

Dental and vision options

Job summary

LifeWorks Austin, TX is seeking a Training and Compliance Coordinator to join our Emergency Shelter team. This full-time, exempt role oversees staff training, quality control, and compliance with state and agency requirements, scheduling and evaluating trainings, onboarding, and policy development.

You will coordinate trauma-informed trainings (Handle With Care, ACEs, TBRI), monitor fidelity to treatment models, support licensing and regulatory inspections, and collaborate with leadership to

Qualifications

• Bachelor’s degree in social or behavioral sciences or administrative field.
• Minimum of 2 years related experience; equivalent combination accepted.
• Experience in training, coaching, supervising, or mentoring staff preferred.
• Knowledge of trauma-informed care and strengths-based practices.
• Strong organizational and communication skills; ability to manage multiple trainings and onboarding processes.
• Familiarity with DFPS/HHSC licensing and regulatory training requirements for residential programs.

Responsibilities

• Develop, coordinate, schedule, and facilitate required training for all emergency shelter staff in accordance with DFPS, HHSC, regulatory, and agency requirements.
• Facilitate Handle With Care training, including de-escalation and intervention techniques.
• Coordinate trauma-informed trainings such as Trauma-Informed Care, TBRI, ACEs, professional boundaries, and youth development.
• Conduct new employee onboarding and ensure training, certifications, and documentation are completed before staff work with youth.
• Provide ongoing refresher training and professional development based on identified needs and regulatory changes.
• Monitor staff fidelity to the agency’s treatment model and provide coaching and corrective training as needed.
• Conduct regular quality control reviews to identify gaps in practice, documentation, safety procedures, and program implementation.
• Assist with development of corrective action and performance improvement plans when standards are not met.
• Collaborate with Program Managers and leadership to identify training needs and ensure policy consistency.
• Assist with licensing reviews, audits, and inspections by ensuring training and QA documentation is complete.
• Participate in staff meetings and program activities to support communication and continuous quality improvement.
• Maintain confidentiality and protect youth, family, and staff privacy as required by policy and law.
• Perform other duties to support safe, effective, and compliant operation of the shelter.

Skills

Training coordination

Staff coaching

Trauma-informed care

Communication skills

Flexibility

Education

Bachelor’s Degree in social or behavioral sciences or administrative field

2 years related experience

Equivalent combination of education and experience

TBRI training preferred

Crisis Intervention training preferred

Job description

LifeWorks of Austin, TX is looking for a Training and Compliance Coordinator to join our Emergency Shelter team!

The Training and Compliance Coordinator manages, coordinates, and oversees all emergency shelter staff training and quality control processes to ensure compliance with state, regulatory, and agency requirements. This position plans, schedules, facilitates, tracks, and evaluates required trainings for shelter staff, supports onboarding and ongoing professional development, and establishes policies and procedures to promote consistency and accountability amongst shelter staff. The coordinator also monitors staff fidelity to the agency’s evidence-informed treatment model, identifies training and performance needs, and works collaboratively with leadership to ensure staff maintain the knowledge, skills, and competencies necessary to provide safe, effective, and compliant services to youth.

This full time, exempt position earns a competitive rate ranging from $57,643 - $81,389 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

Responsibilities

• Develop, coordinate, schedule, and facilitate required training for all emergency shelter staff in accordance with DFPS, HHSC, regulatory, and agency requirements.
• Facilitate “Handle With Care” training, including verbal de-escalation, crisis prevention, and approved physical intervention techniques.
• Facilitate and/or coordinate evidence-informed and strengths-based trainings, including Trauma-Informed Care, TBRI, ACEs, professional boundaries, normalcy, and youth development.
• Conduct new employee onboarding and ensure all required training, certifications, and documentation are completed prior to staff working in ratio with youth.
• Provide ongoing refresher training and professional development based on identified shelter staff needs, incidents, quality assurance findings, and regulatory changes.
• Monitor staff implementation and fidelity to the agency’s evidence-informed treatment model and provide coaching, feedback, and corrective training when needed.
• Conduct regular quality control reviews to identify gaps in staff practice, documentation, safety procedures, and program implementation.
• Provide crisis intervention and de-escalation support during incidents involving youth and assist staff in responding to behavioral and emotional crises.
• Assist with the development and implementation of corrective action, performance improvement, and retraining plans when staff do not meet agency or regulatory expectations.
• Collaborate with Program Managers, and agency leadership to identify training needs and ensure consistent implementation of shelter policies and procedures.
• Assist with preparation for licensing reviews, audits, monitoring visits, and other regulatory inspections by ensuring required training and quality assurance documentation is complete and readily accessible.
• Participate in staff meetings, case staffing, program meetings, and other organizational activities as needed to support communication, accountability, and continuous quality improvement.
• Maintain confidentiality and protect the privacy and dignity of youth, families, and staff in accordance with agency policy and applicable laws and regulations.
• Perform other duties as assigned to support the safe, effective, and compliant operation of the emergency shelter.

Education and Experience

• Requires a Bachelor’s Degree in social or behavioral sciences or administrative field;
• Requires a minimum of 2 years related experience; or
• Equivalent combination of education and experience.
• Previous experience training, coaching, supervising, or mentoring staff preferred.
• Knowledge of trauma-informed care, strengths-based practices, adolescent development, crisis intervention, and de-escalation techniques.
• Strong understanding of DFPS, HHSC, licensing, and regulatory training requirements applicable to residential child-care programs preferred.
• Strong organizational skills with the ability to manage multiple training schedules, deadlines, compliance requirements, and staff onboarding processes.
• Strong written and verbal communication skills, with the ability to provide clear instruction, constructive feedback, and professional coaching.
• Must be able to work a flexible schedule, including occasional evenings, weekends, or after-hours coverage, based on training, onboarding, and shelter needs.

Core Competencies And Skills

• Client Focus - Builds transformational relationships with clients and delivers mission-centered solutions.
• Collaborates and Adapts - Builds partners and works collaboratively with others to meet shared objectives and fulfill our mission; adapts one’s approach and demeanor to meet the shifting demands of different situations.
• Honors Differences - Embraces different perspectives, cultures, and backgrounds by being open to others’ opinions, ideas, and experiences; develops an inclusive culture that creates solutions to meet the needs of our clients.
• Nimble Learning - Actively learns from successes, failures, and others’ experiences, and shows a willingness to pivot and try new things.
• Builds Trust - Gains the confidence and trust of others through integrity, dependability, and authenticity.
• Action Oriented - Takes initiative, shows resourcefulness, and directs focus and energy on mission-critical opportunities, challenges, and changes.

Certificates, Licences, Registrations

• Must possess or be able to obtain a valid Texas driver’s license within 30 days
• Standard First-Aid and CPR certification as required by individual program
• TBRI Practitioner/Educator certification or formal TBRI training preferred
• Handle With Care Instructor/Trainer certification, preferredCertification or formal training in Trauma-Informed Care
• Certification or formal training in Crisis Intervention/Prevention

About Lifeworks

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.