Training and Change Management Specialist

Citizens; Johnston (RI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Supportive and collaborative workforce

Access to training and career growth tools

Job summary

A financial services company seeks a dynamic Training and Change Management Specialist to lead change initiatives within their Property & Procurement team. This role involves developing training programs, collaborating with stakeholders, and evaluating training effectiveness. The ideal candidate will have experience in change management and strong communication skills. Join us to shape the future of work in a supportive and customer-centric culture.

Qualifications

• Experience in change management, training development or procurement operations.
• Strong communication and presentation skills.
• Ability to analyze data and translate insights into actionable improvements.
• Familiarity with collaboration, documentation, and video and voice communication tools.

Responsibilities

• Lead change initiatives and develop change management strategies.
• Design and deliver tailored training programs.
• Collaborate across teams to ensure alignment.
• Communicate with Impact: Craft clear, consistent communications to keep teams informed and engaged.
• Evaluate & Improve: Monitor the effectiveness of training and change initiatives, using feedback and data to track and enhance outcomes.
• Manage Risks: Identify potential challenges and develop proactive solutions to ensure smooth transitions.
• Maintain Documentation: Keep accurate and accessible records of training sessions, change activities, and stakeholder communications.

Skills

Change management

Training development

Strong communication skills

Data analysis

Problem-solving

Tools

Collaboration tools

Documentation tools

Ariba

Job description

Overview

Training and Change Management Specialist role at Citizens. We’re looking for a dynamic Training and Change Management Specialist to lead initiatives within our Property & Procurement team. This is a chance to shape the future of how we work, collaborate, and grow.

If you're someone who thrives in a fast-paced environment, loves solving problems, and wants to build a career where learning never stops, we want to hear from you.

Responsibilities

• Lead Change Initiatives: Develop and execute change management strategies that support departmental transformation and continuous improvement.
• Design & Deliver Training: Create engaging training programs tailored to the needs of Property & Procurement staff, including workshops, materials, and hands-on sessions.
• Collaborate Across Teams: Partner with internal stakeholders to ensure alignment and support for change efforts.
• Communicate with Impact: Craft clear, consistent communications to keep teams informed and engaged.
• Evaluate & Improve: Monitor the effectiveness of training and change initiatives, using feedback and data to track and enhance outcomes.
• Manage Risks: Identify potential challenges and develop proactive solutions to ensure smooth transitions.
• Maintain Documentation: Keep accurate and accessible records of training sessions, change activities, and stakeholder communications.

Qualifications

• Experience in change management, training development, or procurement operations.
• Strong communication and presentation skills.
• Ability to analyze data and translate insights into actionable improvements.
• Familiarity with collaboration, documentation, and video and voice communication tools.

Soft Skills

• Adaptability: Thrive in evolving environments and embrace new challenges.
• Empathy: Understand diverse perspectives to create inclusive and effective training.
• Problem-Solving: Tackle complex issues with creativity and confidence.
• Teamwork & Leadership: Inspire and support others while working toward shared goals.
• Time Management: Balance multiple priorities and meet deadlines with ease.
• Conflict Resolution: Navigate disagreements constructively to maintain team harmony.
• Creativity: Bring fresh ideas to training and change strategies that energize and engage.
• Learning Agility: A passion for continuous learning and the ability to quickly adapt to new tools and technologies—essential for mastering platforms like Ariba and staying ahead in a dynamic environment.

Hours & Schedule

• Hours per Week: 40
• Work Schedule: Monday – Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. You are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date: 09/19/2025